Inside Sales Engineer

Company Overview

Packaging Compliance Labs provides packaging validation, engineering solutions, and contract packaging services to the medical device and pharmaceutical industries. Our organization partners with medical device manufacturers, development firms, startups, and contract manufacturers to remove packaging barriers that could delay or jeopardize product launches. By focusing on compliance and reliability, Packaging Compliance Labs helps clients bring safe, effective products to market efficiently.

Our team operates in a highly regulated environment, offering specialized expertise in packaging performance and regulatory standards.

We are looking to add a new Inside Sales Engineer to our Commercial team to provide dedicated internal sales support and help grow our business.

• Manage the full sales cycle – respond to inbound inquiries, qualify leads, prepare accurate quotes and proposals, and identify new opportunities through proactive prospecting and outreach.
• Build and grow client relationships – support client onboarding and account management, and identify upselling and cross‑selling opportunities to drive retention and revenue growth.
• Collaborate cross‑functionally – partner with Sales Engineers, lab operations, and marketing to align on client needs and ensure successful project execution.
• Maintain CRM and sales documentation – keep lead, activity, and customer data accurate in the Net Suite CRM system, and author client‑facing technical documentation as needed.
• Support pipeline and strategy development – contribute to sales campaigns, outreach initiatives, process improvements, and performance reporting to increase efficiency and win rates.
• Stay current on industry knowledge – maintain up‑to‑date understanding of company services, capabilities, and relevant standards (e.g., ISO 11607).

• Excellent customer service and communication skills, both verbal and written.
• Ability to work independently while managing multiple detailed tasks with frequently changing priorities.
• Strong work ethic and enthusiasm to keep the team motivated, ensuring goals are met.
• Willingness to learn and perform research for future opportunities and networking.

• 0–5 years’ experience in technical sales, marketing, packaging engineering, or related field.
• Bachelor’s degree in Sales, Marketing, Engineering, or related field.
• Proficiency in CRM systems (Net Suite) is a plus.

This position is full‑time, salary exempt and commission eligible. The starting salary is $70,000. Benefits include health, dental, vision, disability, and life insurance coverage; optional participation in a Health Savings Account, voluntary pet insurance, 401(k) retirement match; paid time off and sick time.