Sales Manager

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee‑owned company. Kendall offers a great opportunity for a rewarding career.

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years.

At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.

Reporting to the General Manager, the Sales Manager is a key member of the Outside Sales Team. The Sales Manager will be responsible for leading and managing a team of Account Managers. You will be responsible for setting sales goals, developing sales strategies, motivating and coaching your team to achieve those goals. The Sales Manager will also work closely with other departments, such as marketing and operations, as well as key vendors, to ensure that all aspects of the sales process are running smoothly.

The essential duties and responsibilities of the Sales Manager position will consist of, but are not limited to, the following:

• As a leader, model the following behaviors with your team:
  • Provide leadership, direction, growth, and mentoring
  • Adhere to our company values of Success Beyond the Sale, Partnership as a Promise, We Do What We Say, Legacy of Impact, and Purpose‑Driven Progress
  • Invest in self‑growth through participating in continuous improvement, learning, and development
• Develop and implement sales strategies that meet revenue, profit, and margin goals while supporting long‑term company growth goals
• Forecast sales performance, establish realistic targets, and prepare clear reports for senior leadership
• Analyze market trends, customer needs, and competitor activity to identify opportunities and risks
• Define and lead sales initiatives at the territory and account levels, including identifying appropriate campaigns in partnership with Marketing
• Provide customer‑centric leadership, fostering a culture focused on accountability, recognition, and long‑term relationship building
• Ensure high levels of customer satisfaction, retention, and profitable growth
• Oversee key account management, resolve escalated customer issues, and build trusted relationships with customers and partners
• Hold Account Managers accountable for executing plans and ensuring customer outcomes match company values and financial goals
• Recruit, develop, coach, and mentor Account Managers
• Set clear expectations, conduct regular performance evaluations, and provide ongoing feedback
• Develop proactive, long‑term strategic account plans in collaboration with Account Managers to promote intentional customer engagement
• Foster a positive, inclusive, and high‑performance team culture that promotes continuous learning and development
• Build and maintain a strong talent pipeline, including partnerships with local colleges and universities and involvement in recruiting activities
• Drive discipline in the sales process using a buyer‑centric/Modern Sales Foundation (MSF) approach
• Leverage Sales Hub and related tools to track performance, manage pipelines, and improve team effectiveness.
• Analyze data to identify trends, optimize processes, and drive results
• Lead effective pricing, margin management, and profitability strategies
• Champion continuous improvement through innovation, adaptability, and consistent process evaluation
• Represent the sales organization in cross‑functional and leadership meetings, advocating for sales and customer needs
• Collaborate with product specialists to provide integrated, value‑added customer solutions
• Build and maintain strong relationships with key…