Inside Sales Account Manager

Marketlab is a market leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private label products. It’s our mission to provide our healthcare partners timely solutions with a straightforward approach based on knowing them and their work. Every day we strive to positively impact the lives of the people who in turn impact the health and wellness of our communities.

Marketlab’s success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience.

The Inside Sales Account Manager is the face of Marketlab for our customers. You will establish long-term relationships with a portfolio of clients by living out the mission and values of Marketlab in every interaction. This position advocates for the client and communicates with internal teams to provide the highest quality products. This position reports to the Interim Manager, Inside Sales.

• Grow sales and gross profit using relationship-based selling techniques with existing customers and new leads.
• Generate highly profitable sales and create customer loyalty by leveraging value-added services.
• Build customer loyalty and retention through daily outbound calls and face-to-face visits.
• Understand existing customers, qualify their needs, establish relationships, and exceed goals and objectives of various outbound contact situations. Gain greater share of customers’ annual spend of consumable goods.
• Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting.
• Work with vendors, product development and purchasing team to source customer product requests including securing pricing and availability and discount terms.
• Prepare and present quotations to customers establishing pricing based on profit margin guidelines; follow up on the status and close the sale.
• Contact targeted customers to better understand customer needs and establish the company as a preferred supplier.
• Validate the accuracy and completeness of all new customer contact information.
• Stay informed on new products, services, and other general information of interest to customers.
• Troubleshoot problems regarding established customer accounts. Answer questions regarding account activity, products, and coordinate complaints.
• Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns.
• Miscellaneous projects as directed by Interim Manager, Inside Sales.

• Bachelor’s degree in Sales, Marketing, Business, or Healthcare related field is preferred, or equivalent experience.
• Two or more years of sales experience is a requirement. Inside sales experience is preferred.
• Healthcare sales or hospital procurement experience preferred, selling consumable items in business-to-business situations also preferred.
• Experience in the direct mail catalog business model preferred.
• Demonstrated success in relationship building, selling skills, creating greater customer loyalty, and accomplished in achieving goals in spite of barriers or difficulties.
• Energetic, self-directed and excited about growing the company and increasing market share.
• Proficient with Microsoft Office and/or Google Workspace.
• Familiarity with navigation of customer relationship databases.
• Willingness to travel up to 10% of the time for on-site customer meetings.
• Consultative Selling: Prioritize relationships and open dialogue with customers to identify and provide solutions to their needs.
  • Stay hyper focused on the customer, rather than the product being sold.
  • Understand the challenges faced by customers to better position solutions in a more compelling and effective way.
• Negotiation
  
  Skills:
  
  Facilitate and lead strategic discussions with customers that lead to the deal being confirmed and closed.
• Lead Generation: Identify and create a base of potential new customers/leads and assign them to the respective Inside Sales Representative.
  • Work with the respective team member to turn leads into Marketlab…