Sales Support Assistant II, WXMI; Temporary

WXMI is seeking a Sales Support Specialist to support the sales department, ensuring seamless operations and exceptional customer service.

• Contact clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
• May input ads into the ad order system.
• Assist in collecting and composing ad copy, maintaining the account base and ensuring high customer service.
• Work closely with order entry, traffic and layout teams to ensure client advertising schedules are met.
• Calculate and communicate rate packages to clients and prospects.
• Assist the Sales Manager on all special project details, including production schedule, rate authorization and communication.
• Facilitate and process sales presentations.
• Generate sales reports.
• Identify and correct any billing errors or issues prior to end of month.
• Correctly input client billing adjustments within the same month as a dispute is identified.
• Attend sales training and planning meetings.
• Research problems that develop with accounts and troubleshoot to develop a satisfactory conclusion for customer needs.
• Handle daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers when they call.
• Arrange and distribute various advertising materials and sales reports to the proper areas in a timely manner.
• Provide exemplary customer assistance.
• Adhere to company policy and assigned standards of performance.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Generally 2+ years of experience in administrative or sales support or a related field preferred.

• Strong customer service skills.
• The ability to read, analyze, and interpret sales demographics information and creative layouts.
• Ability to generate reports, business correspondence, and presentations.
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues, and customers.
• Ability to calculate figures related to advertising rate packages.
• Proficient use of Microsoft Office (Excel, Word, Outlook).
• Ability to learn new software programs such as ad order entry and customer relations management software.
• Good organizational skills and the ability to meet deadlines.
• Effective teamwork and communication with both internal and external stakeholders.

Location:

Grand Rapids, Michigan offers a blend of urban energy and natural beauty. The city boasts a thriving downtown, world‑class breweries, vibrant arts culture, and ample outdoor recreation opportunities.

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.

The company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.