Sales Development Representative

Overview

Sales Development Representative is responsible for driving sales leads and setting sales appointments while creating and maintaining new client relationships. This role involves identifying new client targets for business opportunities, building contact campaigns, identifying right-fit customers, and closing first-time appointments. Effective communication, negotiation, and adaptability are key traits for success. Collaboration with cross-functional teams is essential to meet sales meeting targets and contribute to overall business growth.

K Group is a locally owned and operated group of technology companies established in 1980, located in Grand Rapids, MI. We proudly serve clients across the United States, with a strong focus on Michigan. Our expertise spans a wide spectrum of technological services, ensuring that we deliver exceptional solutions at a high level of quality. Rooted in principles of excellence and creativity, our culture fosters collaboration, innovation, and inclusivity.

“Great focused team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves on reliable, intentional, and committed relationships with our customers – and with each other!

Whether we are helping customers secure their environment, competing in team activities in our Team Zone arcade, or grabbing lunch at a local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

• Competitive base salary based on experience
• Bonus and commission programs
• PTO
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities

• Identify new target clients for business opportunities and proactively reach out to potential customers through various sales channels, such as cold calling, networking events, and referrals.
• Conduct contact campaigns with presentations and demonstrations to educate prospective clients on the features and benefits of our products/services.
• Develop and maintain a deep understanding of our products/services, as well as industry trends and competitors, to effectively position our offerings.
• Create customized sales campaigns to contact new clients’ terms that align with both the client's needs and company objectives.
• Build and maintain strong relationships with customers through regular follow-ups and excellent customer service.
• Collaborate with internal teams to ensure smooth and successful client hand-offs through the sales lead process.
• Meet or exceed monthly and quarterly sales targets set by the company.
• Continuously update and maintain accurate sales records and CRM database.
• Stay updated on market trends, industry news, and competitors' activities.

• Familiarity with CRM platforms
• Previous experience in sales and customer service
• Ability to multitask and work well under pressure
• Professional and detail oriented with excellent organizational skills
• Deadline and detail-oriented
• Strong organizational skills
• Ability to build rapport with clients
• Strong computer skills