Inside Sales Support Rep - ASAP

Inside Sales Representative

Grand Rapids, MI • $27.00/hour | Non-Exempt
• Hybrid

Schedule:

3 Days In-Office / 2 Days Remote

Are you a relationship-driven sales professional who enjoys helping customers, managing accounts, and driving renewals? Our client is seeking an Inside Sales Representative to join their growing team. This is an excellent opportunity for someone with account management, customer service, or inside sales experience who thrives on building long-term customer relationships rather than cold calling.

• Manage and grow an established book of business by handling customer renewals, account management activities, and referral opportunities.
• Partner with outside sales representatives and internal teams to provide customers with tailored solutions and exceptional service.
• Prepare quotes, leases, product sales documentation, and accurately process customer transactions through CRM systems.
• Maintain ongoing customer relationships by following up on accounts, resolving issues, and identifying opportunities to increase customer satisfaction and revenue.
• Track sales activities, manage customer information, and contribute to achieving monthly sales goals and performance objectives.

• 2+ years of experience in Inside Sales, Account Management, Customer Success, or a related customer-facing sales role.
• Strong customer service skills with the ability to build trust and maintain long-term client relationships.
• Experience managing accounts, renewals, referrals, and sales pipelines.
• CRM experience preferred; proficiency with Microsoft Office required.
• Background in accounting, contracts, legal support, paralegal work, business operations, or customer-facing environments is a plus.
• Bachelor's degree in Business or equivalent professional sales experience preferred.
• Strong communication, organization, and problem-solving abilities.

• No cold calling required; focus on existing customer relationships and renewals.
• Hybrid work environment with 3 days in the office.
• Opportunity to work closely with leadership and a collaborative sales team.
• Customer-focused sales role with strong emphasis on account management and service.
• Excellent fit for professionals coming from account management, customer service, business operations, hospitality, retail management, or paralegal backgrounds.

• The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of…