Inside Sales Support Rep

Inside Sales Representative

Grand Rapids, MI

$27.00/hour | Non-Exempt

Hybrid

Schedule:

3 Days In-Office / 2 Days Remote

Are you a relationship-driven sales professional who enjoys helping customers, managing accounts, and driving renewals? Our client is seeking an Inside Sales Representative to join their growing team. This is an excellent opportunity for someone with account management, customer service, or inside sales experience who thrives on building long-term customer relationships rather than cold calling.

In this role, you will work closely with existing customers, manage a book of business approaching renewal, generate referrals, and partner with internal teams to deliver exceptional service. If you're highly organized, customer-focused, and motivated by achieving sales goals, we'd love to hear from you!

• Manage and grow an established book of business by handling customer renewals, account management activities, and referral opportunities.
• Partner with outside sales representatives and internal teams to provide customers with tailored solutions and exceptional service.
• Prepare quotes, leases, product sales documentation, and accurately process customer transactions through CRM systems.
• Maintain ongoing customer relationships by following up on accounts, resolving issues, and identifying opportunities to increase customer satisfaction and revenue.
• Track sales activities, manage customer information, and contribute to achieving monthly sales goals and performance objectives.

• 2+ years of experience in Inside Sales, Account Management, Customer Success, or a related customer-facing sales role.
• Strong customer service skills with the ability to build trust and maintain long-term client relationships.
• Experience managing accounts, renewals, referrals, and sales pipelines.
• CRM experience preferred; proficiency with Microsoft Office required.
• Background in accounting, contracts, legal support, paralegal work, business operations, or customer-facing environments is a plus.
• Bachelor's degree in Business or equivalent professional sales experience preferred.
• Strong communication, organization, and problem-solving abilities.

No cold calling required; focus on existing customer relationships and renewals.

Hybrid work environment with 3 days in the office.

Opportunity to work closely with leadership and a collaborative sales team.

Customer-focused sales role with strong emphasis on account management and service.

Excellent fit for professionals coming from account management, customer service, business operations, hospitality, retail management, or paralegal backgrounds.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Salary range for the role is noted in this job posting.