Account Manager

What You'll Do

• Responsible for all post-sale activities as part of the customers' journey, including initial onboarding, social strategy, and QBRs.
• Cultivate strong, long-term relationships with clients to enhance retention and loyalty.
• Lead the expansion and renewal processes for a diverse portfolio of customers.
• Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
• Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
• Develop and maintain accurate forecasting and reporting.
• Follow and continually execute the Oktopost process for account managers.

• 2-6 years of SaaS experience in Account Management or a similar client-facing or selling roles.
• Proven sales experience with a track record of meeting or exceeding quotas.
• Exceptional presentation, verbal, and written communication skills.
• Strong organizational skills and the ability to thrive under pressure.
• Familiarity with Salesforce is a plus.
• Knowledge of the digital marketing and social media world is advantageous.
• Competitive earnings:
  Base salary + commission
• Professional growth:
  Formal learning & development programme.
• Work-life balance:
  Flexible hybrid setup (3 days in-office, Grand Rapids).
• Perks & benefits:
  Private healthcare, company socials, 401k with employer match.
• Days off:
  Flexible vacation day policy + Quarterly Recharge Days
• Monthly Allowance: $100 per month expense account.
• Inspiration:
  Work with leading B2B brands and a team of top-notch professionals.

At Oktopost, we're a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we're  value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact.

No matter what department or region you join us from, you'll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home.

We're a team that’s genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.