Inside Sales Coordinator

Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.

As an Inside Sales Coordinator
, you will support an Inside Sales Account Manager (ISAM) by owning the day-to-day execution for assigned customer accounts. This role is responsible for accurate and timely order entry, release entry, and forecasting entry; proactive communication of order status and ETAs; and tight coordination with internal fulfillment teams to ensure customer commitments are met.

• Own day-to-day execution for assigned customer accounts in partnership with the ISAM
• Serve as a primary day-to-day point of contact for order status, execution questions, and routine customer requests; escalated commercial decisions to the ISAM as needed
• Maintain strong customer communication through responsiveness, follow-through, and proactive updates
• Coordinate daily with internal teams (Production, Logistics, Purchasing, Outside Processing, Quality, etc.) to execute orders and resolve issues impacting delivery
• Perform timely, accurate order entry and ensure all required customer and internal details are captured
• Enter and maintain release schedules (release entry) per customer requirements and communicate changes to internal stakeholders
• Complete required forecasting entry (as applicable) and support forecasting discussions by ensuring data is accurate, timely, and clearly communicated
• Prepare and distribute execution/status reporting for the ISAM and internal teams (e.g., open order status, past-due items, releases, and customer scorecard inputs)
• Track and manage customer aging inventory and execution-related issues; escalated risk items and recommended actions to the ISAM
• Review pricing, freight, and order details for accuracy; communicate discrepancies and obtain direction/approval from the ISAM when needed
• Effectively utilize the ERP and reporting tools to track interactions, order status, and follow-ups; proactively communicate ETAs and changes to customers
• Report to the Inside Sales Account Manager (ISAM)

• Preferred bachelor’s degree in business or related field
• 1 – 3 years of experience in customer service, inside sales support, supply chain, or business operations
• Excellent verbal and written communication skills, including clear and timely customer updates
• Strong attention to detail with the ability to identify issues, take ownership of follow-up, and escalated appropriately
• Customer focused mindset with a service-oriented approach
• Ability to prioritize and execute in a fast-paced environment while working collaboratively across teams
• Proficient with ERP/CRM systems and basic reporting tools
• Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams
• Experience with Microsoft D365 Finance and Operations business systems (preferred)

• Team oriented environment
• Pet friendly office
• Hands on business experience
• Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
• Awarded “National Best & Brightest Elite Winner”
• 2010 – Elite Winner in Recognition & Retention
• 2016 – Elite Winner in Community Initiatives
• 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
• 2020 – Elite Winner in Communication & Shared Vision

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