Assistant Key Account Manager

Crystal Flash is a rapidly growing organization and is always looking for qualified team members. We seek highly motivated, talented candidates to join our team and offer a competitive benefits package to our employees.

Working at Crystal Flash offers a unique blend of career opportunities, teamwork, and community involvement.

As a 100% employee-owned company, you have a direct impact and stake in the company's success.

Crystal Flash values its employees and fosters a positive work environment. You'll have the opportunity to contribute to a company that is committed to serving its communities through philanthropic initiatives . Additionally, Crystal Flash offers competitive compensation packages and a range of benefits to support your well-being.

Working for a 100% employee-owned company is a unique opportunity that provides a sense of ownership, empowerment, and financial security.

Crystal Flash is a Bronze level Veteran-Friendly Employer in Michigan, as designated by the Michigan Veterans Affairs Agency (MVAA). We are dedicated to building great opportunities for Michigan Veterans.

Crystal Flash has an employee stock ownership plan (ESOP) in which employees own shares through a trust funded by the company. The National Center for Employee Ownership (NCEO) has an article on working at an ESOP company for employee-owners and a research page with statistics on employee ownership and a compilation of studies on the benefits of employee ownership. But if you're curious about what it means to us, just ask any of our 300+ employee owners!

We are proud to announce that Crystal Flash has once again been recognized as one of the Best and Brightest Companies to Work For® in West Michigan for 2026. This marks the second year in a row of receiving this honor from the National Association for Business Resources.

In addition, we are thrilled to announce we have also been named one of the Best and Brightest Companies to Work for in the Nation for 2026.

Location: Grand Rapids, MI

Job :106

# of Openings:1

Position Description

Summary

The Assistant Key Account Manager supports the retention and profitable growth of Crystal Flash’s key accounts while directly managing selected customer relationships. This position serves as a day-to-day point of contact, coordinates solutions across departments, supports proposals and contract activity, and identifies opportunities to expand products and services. The role is designed to develop the account-management skills needed to assume greater responsibility for complex, multi-location customers over time.

Essential Duties and Responsibilities

• Manage day-to-day relationships for assigned accounts and support the Key Account Manager with larger, multi-location, or contract-based customers. Learn each customer’s business, requirements, decision process, and growth opportunities.
• Develop relationships with buyers, managers, site contacts, and other key influencers. Help expand relationships within customer organizations and reinforce Crystal Flash as a trusted partner.
• Identify, research, and qualify prospective leads for both the Key Account Manager and Assistant Account Manager by evaluating potential opportunities and ensuring they align with company sales objectives.
• Find, research, andqualifynew sales leads for the Key Account Manager and Assistant Account Manager.
• Build andmaintaina pipeline of qualified prospects through market research, networking, referrals, and CRM tools.
• Verify prospect information,identify decision-makers, and assess opportunities before handing them off for sales engagement.
• Schedule introductory meetings and coordinate lead handoffs to support account growth.
• Coordinate with internal teams to resolve customer needs and implement solutions, including onboarding new accounts and locations. Elevate strategic, contractual, pricing, or non-standard matters to the Key Account Manager.
• Support responses to RFPs, RFQs, and RFIs by gathering requirements, coordinating internal input, preparing proposal materials, tracking deadlines, and maintaining accurate records.
• Prepare for and participate in customer meetings and business reviews. Compile account performance, volume, margin, service, and opportunity information and coordinate follow-up actions.
• Assist with pricing reviews, contract renewals, account expansions, and negotiations. Prepare supporting analysis and help ensure commitments are communicated and…