Event Sales Coordinator

Company Description

Main Event Entertainment, founded in 1998 and based in Dallas, operates 64 family entertainment centers across the United States and continues to expand. The brand serves more than 20 million guests annually, offering bowling, games, and activities that bring families, young adults, and groups together for active fun. In June 2022, Main Event joined the Dave & Buster’s family of brands, strengthening its position in the entertainment and hospitality industry.

Team members benefit from being part of a well-known, growing company with opportunities to contribute to memorable guest experiences and future development.

This full-time, on-site Event Sales Coordinator role is based at the Main Event center in Grand Rapids, MI. The Event Sales Coordinator manages inbound event inquiries, consults with guests to understand their needs, and creates customized event packages for birthdays, corporate outings, fundraisers, and group gatherings. This role prepares proposals, processes bookings, and coordinates event details with operations teams to ensure smooth execution and a high-quality guest experience.

Day-to-day responsibilities include maintaining accurate event records, following up on leads, meeting sales goals, and collaborating with internal stakeholders on promotions and group sales initiatives. The coordinator also supports on-site event check-ins, addresses guest questions, and helps drive repeat business through excellent service and professional communication.

• Customer-facing skills, including strong Customer Service abilities and professional Communication with diverse guests and team members.
• Event-focused capabilities, such as Event Planning and Event Management experience coordinating group activities or hospitality functions.
• Sales-related skills, including consultative Sales, lead follow-up, and comfort working toward revenue and booking targets.
• Organizational strengths, such as attention to detail, time management, and the ability to handle multiple events and deadlines simultaneously.
• Proficiency with basic office and sales tools (e.g., CRM systems, scheduling software, email, and spreadsheets).
• Previous experience in hospitality, entertainment venues, or group sales is preferred but not required.
• Ability to work on-site in Grand Rapids, MI, including evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; post-secondary education in hospitality, business, or a related field is a plus.