Physical Security Associate - 2nd Shift

Overview

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit, prioritizing leadership, accountability, and collaboration, to equip teams to work at the highest levels possible.

Job Summary: Acrisure is seeking a Physical Security Associate II to join our team in Grand Rapids, MI
. This position is expected to work Monday – Friday from 12:00pm – 8:00pm. This role plays a critical part in ensuring the safety and security of Acrisure employees, visitors, and facilities. The Physical Security Associate II maintains a visible presence across office and campus spaces, monitors access and security systems, responds to incidents and emergencies, and partners closely with internal teams to uphold security protocols.

The ideal candidate brings strong situational awareness, calm decision-making, and a proactive mindset to identify and address potential risks while delivering a professional and supportive employee experience.

• Conduct regular indoor and outdoor patrols of assigned facilities, parking areas, and surrounding grounds to maintain safety, security, and visible presence
• Monitor building access points, card access systems, and CCTV/security camera systems
• Respond to and assist with emergencies including medical incidents, fire alarms, safety concerns, or criminal activity
• Identify, report, and help prevent security or safety risks, suspicious behavior, or facility vulnerabilities
• Support employees and visitors by providing guidance, answering questions, and assisting with de-escalation when needed
• Control building access and ensure security protocols are followed during arrivals, departures, meetings, and events
• Partner with internal teams and leadership on security-related needs, incident response, and facility support
• Maintain communication through tracking systems, incident tickets, Teams, phone, and text as required
• Document incidents, observations, and follow-up actions in a timely and accurate manner
• Assist with emergency response procedures and drills
• Support relationships with external security vendors or emergency services as needed
• Perform additional duties as assigned by Security leadership

• Ability to remain on feet for extended periods and work outdoors in all weather conditions
• Strong situational awareness and observational skills
• Ability to remain calm and make sound decisions in high-pressure or urgent situations
• Clear verbal and written communication skills
• Professional, respectful, and service-oriented approach when interacting with employees and visitors
• Ability to work independently while collaborating effectively with a small team
• Strong attention to detail and ability to follow established protocols
• Willingness to learn security systems, access controls, and monitoring tools

• Prior experience in security, facilities, law enforcement, or related fields
• Familiarity with CCTV systems or access control technology
• Experience conducting walking patrols or facility monitoring
• CPR / AED training or willingness to obtain
• Experience responding to or documenting incidents

Required Qualifications

• High school diploma or equivalent
• Ability to meet physical requirements of the role, including extended walking, standing, and outdoor work

Preferred Qualifications

• 1+ year of experience in a security or safety-related role
• Exposure to security systems, card access controls, or surveillance monitoring
• First responder, CPR, or AED certification

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

At Acrisure, we’re…