Transit Enforcement Officer - Security Officer

The Rapid is looking for a Transit Enforcement Officer to join our team! The Transit Enforcement Officer role entails fare enforcement and ensuring the safety and security of all Rapid transit customers, employees, and facilities. This includes protecting assets, property, and lost and found items from accidents, theft, vandalism, and unauthorized entry. Where public transportation goes, community grows.

• Maintain the safety, security, and control of assigned Rapid buildings and property.
• Familiar with cultural differences in order to meet all different customer needs.
• Familiar with all emergency plans and be able to act upon them.
• Knowledge of The Rapid properties and routes.
• Represent The Rapid in the most professional, courteous manner.
• Highly familiar and adhere to all policies, procedures, and standards.
• Effectively handle any security and fare evasion-related incidents which may arise.
• Conduct required daily patrols and complete all required reports (daily and incident).
• Control access to the building, monitor surveillance camera system for anything suspicious on Rapid property or near Rapid property, responsible for the key control systems.
• Alert Director of Security of anything suspicious and notify emergency services, when necessary.
• Maintain radio communication.
• Approach passengers and request proof of fare payment while riding the Laker Line, and educate passengers on the fare payment system.
• Assist with the operation of ticket vending machines when needed.
• Encourage fare compliance by providing a highly visible presence.
• Exercise sound judgment to abuse of the self‑service fare collection system.
• Issue accurate, complete and legible citations to persons not complying with fare regulations.
• Testify in adjudication proceedings when required.
• Report and document observed or reported fare collection equipment malfunctions, observations of unusual occurrences and safety/security incidents.
• Provide general assistance and information about using The Rapid network.
• Cross‑train and perform other duties as assigned.

• A high school diploma or equivalent. Plus either,
  • An associate degree from an accredited educational institution in criminal justice or a closely related program.
  • Two (2) years full‑time or part‑time equivalent security experience in a fast‑paced environment (preferably security, criminal justice, military police/security) with extensive exposure to the public. Previous experience in a customer forward‑facing position requiring daily multiple interactions with members of the public preferred.
  • Military MOS 31B police/security.
  • Any equivalent combination of education and experience as defined above.
• Be able to work a varied schedule, nights and weekend work may be required. Be able to work any day of the week including holidays.
• The ability to remain calm under pressure situations.
• Critical thinking skills.
• Security and safety awareness.
• Excellent communication (verbal and written).
• Microsoft Office, Outlook Email, and the ability to learn new software as required.
• The ability to pass a criminal background check, and pre‑employment drug screen.

• Hiring Rate: $21.92 per hour.
• Shift: Varies; be able to work a varied schedule, nights and weekend work may be required. Be able to work any day of the week including holidays.
• Health Insurance – Three medical plan options through Priority Health for you and your spouse and/or children. A Health Savings Account with an employer contribution and match is available with our High Deductible Health Plan.
• Dental Insurance – Two dental options through BCBSM, including orthodontic coverage.
• Vision Insurance – Offered utilizing the VSP network.
• Retirement Contribution – Eligible to participate in a 457 Retirement Saving plan on the first day with employer matching program.
• Life Insurance and Short‑Term Disability – Basic life, AD&D Insurance and short‑term disability provided by The Rapid.
• Wellbeing and Fitness – Employee assistance program. Onsite fitness center and gym membership reimbursement.
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