Parking Dispatch Associate

Job Summary

Coordinates emergent and non-emergent requests for Corewell Health Security services. Acts as a liaison between Staff, Patients, and Visitors by dispatching Campus Security Officers to routine and emergency calls for service. Receives and coordinates radio and telephone communications for Corewell Health. Prioritizes calls for service based on urgency and initiates appropriate action. Queries callers to obtain detailed incident information, records all officer duties and activities via our Computer Aided Dispatch (CAD).

Operates and monitors multiple security system technologies including systems for video management, access control, panic/duress, infant protection, fire alarms, medical emergency code system, and 800MHz radio communication. Performs security technology system preventative maintenance checks, system troubleshooting, and initiates work orders to address identified issues. Notifies appropriate supervisors, managers, leadership, and/or business assurance of critical alarms or incidents on a 24-hour basis.

Obtains all pertinent incident information and accurately communicates to responding parties. Prioritizes calls for service based on urgency and initiates appropriate action. Operates and monitors multiple security systems technologies including video, alarm systems, medical emergency code system, and 800MHz radio communication.

• High School Diploma or equivalent
• 2 years of relevant experience Security, Emergency, Medical, or Facilities Dispatch Communication experience or two combined years of customer service, call center, or dispatching experience
• 1 year of relevant experience with Microsoft Office
• Preferred Associate's Degree in Facilities, Criminal Justice, Security, Public Administration, Emergency Management or equivalent
• 1 year of relevant experience working knowledge of security systems technology (video management, access control, and radio communications system)
• 1 year of relevant experience
• Emergency Telecommunicator Certification (ETC)
• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport Upon Hire Or CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport Upon Hire
• 20 hours of Continuing Dispatch Education (CDE) required per year once hired.

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. 3 How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Primary Location SITE
- Butterworth Hospital - 100 Michigan St NE
- Grand Rapids

Department Name Parking Transportation Butterworth
- Grand Rapids Hosp

Employment Type

Part time Shift Day (United States of America)

Weekly Scheduled Hours 20 Hours of Work 1 p.m. to 5 p.m. Days Worked Monday to Friday Weekend Frequency N/A

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion,…