Field Service Technician Production Print Grand Rapids MI

Applied Innovation is seeking a skilled and motivated Field Service Technician specializing in Production and High-Volume Equipment to join our growing service team. This full-time, Monday–Friday role (8:00 AM–5:00 PM) focuses on servicing, repairing, and maintaining production-class and high-speed devices exceeding 60 pages per minute at customer locations.

This position is ideal for a mechanically inclined problem solver who enjoys working with advanced print technology while delivering exceptional customer service. Candidates will receive comprehensive training and support. Applied Innovation provides a company vehicle, gas card, laptop, required tools, and ongoing professional development.

• Repair, maintain, and service production and high-volume copier equipment (60+ ppm)
• Diagnose, troubleshoot, and resolve complex mechanical and technical issues.
• Perform scheduled and proactive preventative maintenance on production-class devices.
• Coordinate repair schedules and service updates directly with customers.
• Maintain accurate vehicle parts inventory and documentation for serviced equipment.
• Collaborate with fellow technicians, support teams, and manufacturer escalation channels.
• Follow all service procedures, safety guidelines, and quality standards.
• Operate a company vehicle safely, courteously, and professionally.
• Represent Applied Innovation as a trusted, service-oriented professional at customer sites.
• Perform other related duties as assigned.

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Strong mechanical and technical aptitude, particularly with high-volume print systems.
• Proven troubleshooting and diagnostic skills with complex equipment.
• Excellent communication, organization, and time management skills
• Ability to manage multiple service calls and plan work effectively.
• Customer-focused attitude and commitment to service excellence.
• Ability to work independently while contributing to a team environment
• Alignment with Applied Innovation’s core values and commitment to client success.

• High School Diploma or equivalent required.
• Valid Driver’s License with a clean driving record.
• Experience with Ricoh production equipment preferred (but not required).
• Factory certifications (Ricoh, Canon, etc.) helpful but not required.
• Knowledge of print drivers, basic networking concepts, and workflow solutions preferred.
• Prior field service or technical repair experience strongly preferred.

• Competitive pay.
• Paid holidays, PTO, plus 1 personal holiday.
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage.
• 401(k) plan with company match.
• Ongoing training and opportunities for career growth and advancement within a growing, family-owned business.