Field Service Technician II; West Michigan

Field Service Technician II Overview

The Field Service Technician Level 2 will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.

This multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

• Execute all Level 1 installer roles and responsibilities, following comprehensive documentation to uphold the highest standards of installation and service.
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments.
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results.
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity.
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking feedback for continuous improvement.
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution.
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects.
• Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team.
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards.
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions.
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of business operations.

• Minimum 2 years with a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands‑on/field experience from prior work.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low‑voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Experience with fire, CCTV, intrusion, or emergency nurse call systems.
• Excellent communication skills.
• Must have a valid US Driver’s license.

• Competitive base salary based on experience.
• Bonus and commission programs.
• Paid Time Off (PTO).
• Volunteer Paid Time Off (VTO).
• 100% employer‑paid family health insurance premium.
• 100% employer‑paid disability insurance.
• 100% employer‑paid dental & vision insurance.
• 401(k) with Safe Harbor contributions from company annually.
• Profit sharing opportunities.