CNC Field Service Engineer – CNC Machine Tools

Location: Grand Rapids, MI (remote-based, field travel required) |
Schedule: Full-time |
Compensation: Not specified

An industrial equipment service provider is seeking a CNC Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC metal-cutting machines, including CNC milling, grinding, measuring, and automation systems. This remote-based role combines onsite and remote customer support and plays a key part in keeping customers' CNC equipment running smoothly.

• Install, configure, maintain, and repair CNC machine tools and automation systems
• Provide onsite and remote technical support for CNC machine tools
• Diagnose mechanical, electrical, software, hardware, and basic networking issues
• Troubleshoot CNC controls, machine-control computers, monitoring systems, and related components
• Replace computer components and complete system configurations and repairs
• Assist customers with CNC machine operation and technical questions
• Document service activities, repairs, findings, and recommended follow-up actions
• Escalate complex CNC machine issues to engineering and technical support teams
• Travel to customer facilities for CNC machine installations, repairs, training, and service calls (up to 60%)

• Field service or technical support experience with CNC machine tools, metal-cutting equipment, or industrial automation
• Strong mechanical, electrical, computer hardware, and software troubleshooting skills
• Experience with CNC controls, machine-control computers, or industrial monitoring systems
• Ability to replace computer components, configure systems, and provide basic networking support
• Technical education or certification in CNC machining, industrial maintenance, mechatronics, electronics, information technology, or a related field
• Ability to work independently, prioritize service needs, and maintain accurate documentation
• Strong communication and customer service skills
• Willingness and ability to travel to customer facilities as required (up to 60%)

• Manufacturing or CNC machining experience preferred

• Medical and dental coverage for employees and spouses after 30 days
• Company-paid life insurance
• Voluntary life insurance
• Short- and long-term disability coverage
• 401(k) with an employer match

This role offers the chance to work hands-on with high-precision CNC machine tools and automation systems while providing critical field and remote support to customers, backed by a comprehensive benefits package including medical, dental, life insurance, disability coverage, and a 401(k) match.