Field Service Technician

Job Title:

Field Service Technician

Job Description

This individual will be responsible for installation, commissioning, maintaining, and troubleshooting cutting equipment and related machinery, at customer sites.

This role supports team by ensuring equipment performs reliably, assisting with testing before shipment, and providing ongoing technical support.

+ Customer facing role, requiring strong communication skills, professionalism, and the ability to work independently

+ 50-60% travel, primarily in the U.S.

+ All expenses paid + per diem

Great work environment - manager is from FSE environment and wants to maintain good work life balance for employees

+ Opportunity to gain training and experience, want to help you achieve career goals and grow your skillset

Responsibilities

+ Travel to customer sites to install, commission, and start up cutting equipment and systems

+ Inspect, test, and verify equipment performance prior to delivery to ensure systems meet specifications and quality standards

+ Technical support to customers remotely and onsite

+ Create and update technical documentation, including manuals, schematics, and field service reports

+ Troubleshoot mechanical, electrical, hydraulic, pneumatic, and control system issues on equipment in the field

+ Read and interpret technical drawings, schematics, and manuals to diagnose and correct equipment problems

+ Document work performed, parts used, and recommendations for future maintenance or improvements

+ Support continuous improvement efforts by providing feedback on equipment performance and field issues

Essential Skills

+ 2+ years of experience working with hydraulics / pneumatics

+ Experience working on industrial equipment

+ Strong knowledge of motors, gearboxes, belts, chains, and other power transmission components

+

Experience with industrial electrical systems and troubleshooting.

+ Ability to navigate PLC/HMI systems

"Nice to have"

Skills & Qualifications

+

Experience with polyurethane equipment is a plus.

+ PLC troubleshooting is a huge plus

+ Experience supporting customer acceptance testing and factory acceptance testing is beneficial

+ Interest in growing into different departments or expanding technical responsibilities over time

Work Environment

The role is based in a clean shop environment where equipment is assembled, tested, and prepared for shipment.

Hands on interaction with cutting equipment, mechanical and electrical systems, and industrial control technologies such as PLCs and HMIs

The shop floor is organized and clean, while customer locations may vary from highly controlled production facilities to more rugged industrial settings

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $32.00 - $36.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite…