Case Management Specialist - Advanced Practice

Responsibilities

• Meet all federal and state regulatory guidelines and standards applicable to this position.
• Maintain a caseload in accordance with agency policies, procedures, licensing, and contract standards.
• Participate in workshops, seminars, education programs, and other activities that promote professional growth and development.
• Independently maintain a minimum number of weekly contacts with children and families.
• Exercise independent discretion and judgment to continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Provide feedback, support, and consultation as assigned to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow‑ups are conducted as needed.
• Engage and involve children and their sponsors in the casework process.
• Utilize professional judgment and experience to assess and document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing, and/or contract requirements.
• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
• Work evenings, weekends, and holidays as needed or requested.
• Implement Compass Connections safety protocols, including evacuating with children and other staff in case of an emergency.
• Maintain confidentiality in all areas of the service population and program operations.
• Maintain Compass Connections professional and ethical standards of conduct outlined in the Compass Connections employee handbook, including demonstrating respect for agency staff, the service population, and community members and complying with the required dress code at all times.

• Coordinate referrals, service planning, and documentation of services for assigned caseload.
• Act as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and provide support to families in crisis.
• Participate in weekly treatment team meetings reviewing cases with the clinical and management teams as necessary, recommending adjustments to tiered level as appropriate.
• Travel approximately 75% of the time, including car, train, flight transportation and overnight stays.
• Conduct comprehensive assessments, develop treatment plans, and make field decisions regarding the safety and well‑being of assigned children and families.
• Meet all deadlines required by program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.

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Required:

Three years of related experience, including experience working in crisis intervention and case management, for individuals holding a degree in social work, psychology, criminal justice, sociology, or related field of study.
• If no degree in the above fields, seven years of related experience, including crisis intervention and case management, is required.

Integrated Case Management, First Aid, CPR, Emergency Behavior Intervention

• Graduate degree in social work, criminal justice, sociology, or related field is strongly preferred.
• Experience working with immigrant populations and child welfare is preferred.