Family Stability Case Manager

Family Stability Case Manager

For more than 100 years, Heart of West Michigan United Way has been dedicated to strengthening our local communities and driving lasting change. With a regional touch in Allegan, Kent, and Ottawa counties we're here, always listening and ready to respond. Working together with our neighbors, we're strengthening local resilience and advancing financial security, health, youth opportunity, and community resiliency to build a thriving community for all.

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Through our Family Stability program, we work alongside families experiencing housing instability, helping them access resources, overcome barriers, and build a foundation for long‑term success. Our team is committed to providing compassionate, client‑centered support that promotes housing stability, family well‑being, and community connection. We value collaboration, innovation, diversity, and a strengths‑based approach that empowers families to achieve their goals.

Because we serve families throughout the Grand Rapids community, we recognize the value of team members who bring lived experiences, community knowledge, and a deep understanding of the challenges and strengths of the neighborhoods we serve.

Are you passionate about helping families navigate challenges and access the resources they need to succeed? Do you enjoy building relationships, solving problems, and connecting people to life‑changing services?

We are seeking a Family Stability Case Manager to provide intensive care management to families experiencing housing instability, bringing specialized knowledge of early childhood systems, services, and resources to help families build stability during a child's most critical years of development.

This role combines eviction prevention, family support, and early childhood resource navigation to help families achieve both housing stability and positive outcomes for their children.

This is an exciting opportunity to make a meaningful impact while working in a collaborative environment that values empathy, flexibility, community partnerships, and whole‑family well‑being.

As a Family Stability Case Manager, you will partner with families who are at risk of eviction or experiencing housing instability. You will assess family needs, develop individualized stability plans, connect families to critical resources, and provide ongoing support through their journey.

Leverage specialized knowledge of early childhood systems and services, you will help connect families to resources that support healthy child development, school readiness, caregiver well‑being, and long‑term family stability during a child's earliest years.

• Providing intensive case management services to families experiencing housing instability.
• Conducting holistic assessments focused on housing, income, family support needs, childcare access, and child development.
• Developing and implementing individualized stability plans.
• Connecting families to community resources, including housing assistance, childcare, early learning programs, developmental screenings, home visiting services, and parenting support.
• Building trusting relationships with families through ongoing engagement and follow‑up.
• Collaborating with housing providers, early childhood organizations, and community partners.
• Providing warm referrals and advocating for families as they navigate systems of care.
• Maintaining accurate and timely documentation of services, referrals, and client progress.
• Participating in case conferencing, team meetings, and community collaborations.
• Staying current on housing resources, early childhood services, and community support programs.

• Is passionate about supporting families and helping young children thrive.
• Believes in a strengths‑based approach and enjoys walking alongside families as they work toward their goals.
• Has strong connections to the Grand Rapids community and understands the challenges and opportunities…