Customer Service​/Ramp Agents - GRR

Quick Flight Services is a growing and dynamic aviation services company. We provide aviation and ground handling services for airlines in over
30 locations across the United States.

• Accept personal responsibility for resolving concerns
• Show excellent work ethic and act with purpose and urgency
• Maintain safety for customers, crew members and co‑workers
• Apply security measures and protect SIDA
• Prepare and issue tickets, compute fares, and issue refunds
• Check passports and travel documents
• Route passengers and baggage correctly during check‑in
• Work at arrival or departure gates and ensure on‑time departures of aircraft
• Assist special‑needs passengers, including wheelchair services
• Answer general travel inquiries and resolve customer issues
• Prepare flight paperwork
• Load and unload baggage, mail and cargo
• Direct aircraft to and from gates
• Perform aircraft services such as lavatory, water, and de‑icing (winter operations)
• Operate jetbridge and ground service equipment (GSE)
• Perform accurate aircraft search
• Close counter and ramp areas after flight closing and complete flight stats
• Clean and upkeep all work areas
• Complete any recurrent or required additional training
• Perform other duties as assigned

• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area
• Loading luggage onto departing flights and assisting special‑needs passengers
• Loading and unloading carry‑on bags, cleaning aircraft cabins, servicing lavatories
• Connecting and disconnecting external power generators to the aircraft
• Boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork
• Co‑ordinating with pilots, airline dispatch office, and the customer service department
• Conduct other work duties as assigned

• Eligibility to work in the United States without sponsorship
• Minimum age 18 with high school diploma or GED; additional education is a plus
• Read, write, speak, and understand English; second language a plus
• Excellent communication skills for speaking to large groups and individual customers
• Familiarity with computers
• Flexible schedule: nights, weekends, holidays, and overtime required
• Work indoors and outdoors with strength and stamina; endure standing and inclement weather
• Lift 50–70 lbs and occasionally lift over the head with stamina to bend, stoop and crawl in confined spaces
• Pass post‑offer pre‑employment DOT drug screening
• Pass FBI criminal history check with no disqualifying felony convictions in 10 years
• Provide 10 years of employment, education, unemployment history per FAR 108.33
• Possess a valid driver’s license with a 3‑year good driving record and provide a copy
• Pass drug and alcohol screen, FBI fingerprint and criminal history check

• Vision and hearing sufficient to read reports and communicate with customers, vendors and team members
• Ability to stand, walk, climb, stoop, kneel and lift as required; lift up to 50 lbs repeatedly and 75 lbs with assistance
• Willingness to work outdoors in all types of weather; also indoors
• Basic computer and typing skills; type and use technical sources
• Safety awareness and training provided

All your information will be kept confidential according to EEO guidelines.