Director of Warehouse Operations

Location:

Grand Rapids, MI

You are a vital member of our growth‑minded, industry‑leading, innovative, brand‑driven, global employee‑owned company. You are challenged to grow, expected to challenge others, are part of something much bigger than yourself, and leave an indelible legacy through the people your life has impacted. You have the opportunity to be the point‑person for driving the effectiveness of our nation‑wide warehouse operations and logistics.

In this role, you will implement strategies that optimize workflows, mitigate inventory risks, and ensure our fulfillment scales seamlessly alongside our ambitious growth targets.

The Director of Warehouse Operations leads the effectiveness, efficiency, safety and cleanliness of warehouse operations and company‑owned facilities in Grand Rapids, MI, Austell, GA and Syracuse, NY, along with 3PL locations in Texas, California and Missouri.

• Effectively hire, train, onboard, develop and lead a strong team of Warehouse Managers/Supervisors, Pickers/Hi‑Lo Drivers, Inventory and Packaging Specialists.
• Conduct continuous improvements audits and projects to maximize the effectiveness and efficiency of the warehouse.
• Assess shipping and receiving needs of each day and strategically allocate the team and other needed resources to maximize efficiency and productivity.
• Reconcile inventory across the Agility and Epicor systems.
• Utilize technology and data management to maximize accuracy and efficiency.
• Participate in setting annual budget and manage the plan throughout the year through expense review, capital expense management and other spend control methods.
• Create long‑term plans and strategies that ensure the company has the equipment and employees to meet current and future needs.
• Ensure a safe and secure warehouse environment through effective policies and procedures and partnership with OSHA as needed.
• Monitor work quality and ensure safe use of all warehouse equipment.
• Create, maintain, and achieve high cleanliness standards for the warehouse.
• Pick orders and complete other warehouse tasks as needed to support the team and ensure goals are met.
• Leverage temporary help as needed to meet goals while managing cost.
• Other duties as assigned.

• Proven success leading and developing teams.
• Ability to connect quickly with people.
• Adept at analyzing data to drive results.
• Strong discernment ability.
• Strategic thinking.
• Capable of safely and effectively operating a Hi‑Lo and other needed warehouse equipment.
• Ability to see what needs to be done and independent drive to do it.
• Proven success identifying inefficiencies and redesigning workflow to save time or resources.

• Orders shipped within 24 hours based on NN's deliverable cycle.
• Inventory accuracy maintained above 99%.
• Safety first/always – creating and maintaining a culture of safety through best practices with no compromise.
• Quality of shipments audited and tracked for accuracy and safe delivery to their final destination.
• Continuous improvement training to ensure each operator has the skills necessary to be successful.
• Hiring and keeping the best employees possible.
• Ensure the warehouse is as clean and orderly as possible, at all times.
• Interface with other departments data to deliver organizational goals.
• Maintain equipment at the highest level.

• Bachelor's Degree or equivalent work experience.
• Minimum 5 years of experience managing warehouse operations.
• Align with our purpose, 8 character traits, and cornerstones.