Account Services Representative

Overview

Grand Rapids State Bank has an immediate opening for an Account Services Representative. Candidate will perform a variety of duties including opening new accounts, performing account maintenance, answering phones, and assisting customers with ATM, debit & credit card questions. This position will also oversee the sales & growth of the merchant services and debit & credit card programs.

Salary Range: $40,000 to $50,000 annually, depending upon experience.

• Health
• dental
• vision & life insurance
• long & short-term disability
• 401(k)
• paid holidays
• paid time off

Grand Rapids, MN

Account Services Representative

Process new accounts to expand customer base

• Open new accounts following management approval
• Orient new customers to Bank products and services
• Maintain account records to keep information accurate and current
• Schedule outside calls with existing customers
  * Recommend and sell appropriate products and services to strengthen customer relationships
• Make recommendations to customers to expand their use of the Bank's products and services
• Executes the appropriate forms necessary to provide new products and services
• Responds to customer questions and concerns
  * Record all account/customer status changes
• Update customer demographics
• Perform customer profile changes
• Perform signature card changes
• Add signers to accounts
• Add status codes and remarks on accounts
• Scan signatures on new accounts and changes on re-opened/existing accounts
• De-scan closed account
  * Oversee growth, sales and ongoing development of the debit and credit card programs
• Acquire new credit and debit cardholder accounts
• Serve as liaison between bank and card processing agent
• Remain current on all compliance issue and industry trends
  * Assist ATM, credit and debit card customers
• Investigate and/or respond to customer questions regarding card issues/problems
• Assist with debit and credit card fraud cases
• Process credit card payments
• Assist customers with card technology and applications
• Perform credit and debit card account maintenance
  * Responsible for balancing, servicing or repairing ATMs
• Maintain supplies
• Responsible for ATM compliance, balancing and software upgrades
• Responsible for servicing ATMs on weekends or after normal business hours
  * Manage the merchant portfolio
• Attract new customers to the merchant program
• Maintain all merchant files and oversee accurate completion of merchant setup forms
• Serve as liaison between merchant provider and customer
  * Provide service to all walk-in and telephone customers
• Provide information to customers face-to-face or via telephone
• Assist, as needed, in routing telephone calls to the appropriate person or department
• Identify new methods of providing superior customer service to walk-in and telephone customers
  * Respond to customer problems and requests in an efficient, accurate, and courteous manner
• Respond to customer inquiries regarding account related issues or bank policies
• Provide information/assistance or routes caller to appropriate staff member
• Identify opportunities and make recommendations to cross sell bank products and services to customers
• Reconcile statements upon request and perform research projects as needed

• Two years post-high school degree or equivalent certification preferred
  
  Minimum Experience:
• Three years of banking experience

08/31/2026