Outside Plant Supervisor

The Outside Plant Supervisor (East) is responsible for the direction of day-to-day activities related to service, work orders, trouble tickets, installations, construction, and ongoing maintenance of outside plant and equipment as assigned. This position provides daily leadership and oversight of Outside Plant Technicians, coordinates staffing and priorities, supports safe and efficient operations, and works collaboratively with other departments, vendors, contractors, and Cooperative members.

Department:
Network

Reports To:

Directly to the Network Operations Manager
Supervises:
Broadband and Combination Technicians
Status:
Non-Exempt/Hourly/Non-Union

• Directly supervise Outside Plant Technicians and provide daily oversight of service, work orders, trouble reports, installations, construction, and maintenance activities. Lead by example and maintain a strong professional presence and demeanor.
• Assign and prioritize daily work, monitor progress and accuracy, and adjust staffing and workloads as needed to meet operational priorities, deadlines, and seasonal demands while maintaining a high level of quality.
• Supervise the construction, installation, maintenance, and restoration of buried and aerial fiber optic and communications facilities, along with associated equipment. Ensure all work is performed safely, efficiently, on schedule, and in compliance with applicable codes, regulations, company policies, procedures, and industry standards.
• Identify recurring or high trouble-call areas and assist in developing solutions to improve reliability, quality, and operational efficiency. Embrace change and proactively look for opportunities to improve processes and results.
• Provide leadership, coaching, mentoring, accountability, and feedback to team members; assist with hiring, onboarding, training, employee reviews, and corrective action as needed. Support the development of both team members and self through continuous learning and self-reflection.
• Foster a diverse, inclusive, and equitable work environment where employees are treated with respect and consideration. Build morale through open, direct communication and selfless collaboration.
• Ensure team members understand safety requirements, industry standards, and Company expectations and complete all required and Company-sponsored training. Demonstrate intellectual curiosity and a willingness to learn and adapt as technology, processes, and business needs change.
• Communicate goals, priorities, work status, and operational needs clearly and consistently with team members and other departments. Collaborate across departments and willingly contribute to the success of projects and the team, regardless of the task.
• Coordinate with Network Provisioning, Purchasing/Inventory, warehouse personnel, and other departments to support installation scheduling, procurement, inventory, records, and efficient operations. Maintain confidentiality and demonstrate sound judgment in handling information.
• Provide professional and respectful customer service, maintain positive relationships with employees, vendors, contractors, and subsidiary companies, and represent PBC professionally. Demonstrate a solutions-focused attitude and commitment to helping the Company and team succeed.
• Performs other duties as apparent or assigned by the Network Operations Manager.

• 5+ years of relevant experience in telecommunications or a related field with demonstrated ability to interpret technical and business documents, prioritize work, solve problems, leadership experience or training, and respond effectively to customer needs.
• Must possess a valid Minnesota driver's license upon hire and maintain a driving record that meets the Cooperative's insurance requirements.

• Experience working as a team leader for Fiber-to-the-Home.
• Advanced knowledge of telephony and fiber technologies.
• Thorough knowledge of voice, video, and data services.
• Demonstrated leadership experience or leadership training.

• Willing to adapt and embrace change in their role and work processes.
• Proactively seeks opportunities for continuous improvement.
• Understands that as a technology leader, change is continuous, necessary and embraces it.
• Engages in and contributes to upgrades within their department in a positive and professional manner.

• Works to reinforce PBC's customer service or image in a direct or indirect role in support of bettering the…