Business Process Manager, Reporting. Grand Rapids Move Collective

Join Our Award-Winning Team!

At Marsh McLennan Agency (MMA), we pride ourselves on fostering an inclusive culture recognized as a Top Workplace. Our exceptional team is dedicated to delivering meaningful impact every day. Discover how you can contribute as our Business Process Manager, Reporting.

MMA offers a range of solutions in business insurance, employee health & benefits, retirement, and private client insurance for organizations and individuals seeking endless possibilities. With offices throughout North America, we blend the personalized service of local consultants with the global capabilities of Marsh, a leader in professional services.

As the Business Process Manager, Reporting, you will oversee critical business processes to ensure timely and accurate reporting across MMA. Utilizing the MMA Analytics reporting tool, you will work collaboratively with the Business Process team, Data Insights & Reporting Center of Excellence (COE), and various stakeholders to fulfill reporting requirements through efficient, technology-driven processes that align with client services workflows and our agency management system.

• Lead initiatives in regional and national working groups to define reporting requirements and data standards.
• Collaborate with cross-functional teams to analyze current workflows, design future processes, and create comprehensive documentation.
• Ensure adherence to process governance standards for reporting, including change workflows.

• Manage reporting intake and apply prioritization rules to effectively route requests.
• Engage in sprint planning and track the status of ongoing reporting requests and enhancements.
• Facilitate communication across teams to ensure readiness and stability post-releases.
• Establish strong relationships with representatives, business leaders, and technical teams to address issues and recommend solutions.

• Act as the primary contact for reporting analytics, managing incoming requests and enforcing SLAs.
• Respond to analytics incidents, coordinating with technical teams for resolution.
• Deliver customized training programs and maintain user documentation for clarity and consistency.

• Employ best practices to identify and rectify inefficiencies while ensuring high-quality outputs.
• Develop controls and KPIs to monitor reporting performance and sustain improvements.
• Translate feedback into actionable insights to enhance our reporting ecosystem.

If your background includes:

• A minimum of 8 years in client-facing operations or professional services within the insurance/brokerage sector, including at least 5 years in process design, operations, or business analysis.
• Experience with reporting and analytics tools, along with a strong ability to document and train on business processes.
• A proven track record in engaging with diverse stakeholders and influencing outcomes without formal authority.
• Strong communication skills, a customer-focused mindset, and the ability to thrive under pressure.

• Generous time off policies, including personal and volunteer days.
• Tuition reimbursement and extensive professional development opportunities.
• Flexible working arrangements.
• Employee contribution matched charitable programs and stock purchase options.

Located conveniently near an MMA office, this role may involve occasional travel and flexible scheduling. We believe in supporting our colleagues' growth and well-being both professionally and personally.

Don't hesitate to apply even if you don’t meet every requirement—we value potential as much as expertise!

Applications will be accepted until June 5, 2026.