Technology Infrastructure Manager

Grand Rapids, MN Hybrid Work Arrangement (3 days in office)

The Technology Infrastructure Manager leads the Foundation's technology infrastructure and technology operations, ensuring secure, reliable, and effective technology services that support the Foundation's mission, organizational priorities, and day-to-day operations. This includes network infrastructure, cloud services, Microsoft systems, cybersecurity, identity and access management, endpoint management, telecommunications, audiovisual systems, artificial intelligence platforms and technical controls, and related technology services.

This position is responsible for the planning, implementation, operation, maintenance, and continuously improving the Foundation's technology environment. Serving as the Foundation's primary technical lead for infrastructure operations, this position directs and validates work performed by managed service providers and other technology partners including Foundation-approved AI platforms, are securely configured, effectively integrated, and operated in accordance with Foundation standards, data protection requirements, and approved use policies.

The Technology Infrastructure Manager collaborates with staff, vendors, and technology partners to strengthen security, optimize system performance, maintain operational resilience, and ensure the Foundations technology environment continues to support its mission and evolving organizational needs.

• Lead the planning, implementation, operation, maintenance, and continuous improvement of the Foundation's technology infrastructure to ensure secure, reliable, and effective technology services.
• Lead the lifecycle of the Foundation's technology infrastructure, including network services, cloud and server environments, endpoint computing, audiovisual systems, telecommunications, and related technology systems.
• Establish and maintain technology infrastructure standards, technical configurations, AI governance guardrails, that support organizational needs and long-term sustainability.
• Monitor infrastructure performance, availability, and capacity, proactively identifying opportunities to improve reliability, efficiency, and user experience.
• Develop and maintain infrastructure documentation, system architecture, inventories, and technical standards to support operational continuity and effective technology management.
• Evaluate infrastructure technologies and recommend enhancements that improve performance, scalability, resilience, and alignment with organizational priorities.
• Support the secure implementation, integration, and operation of Foundation-approved AI platforms, including appropriate access controls monitoring, data protection, and technical documentation.

• Lead the Foundation's network and security operations, ensuring technology systems, infrastructure, and services are secure, resilient, and available to support organizational operations.
• Oversee cybersecurity practices, including security monitoring, vulnerability management, patch management, endpoint protection, and incident response to reduce technology risks and protect Foundation information assets.
• Manage identity and access controls, ensuring appropriate user authentication, authorization, and administrative access practices that support security, compliance, and operational effectiveness.
• Ensure technology backup, recovery, and continuity plans are developed, maintained, tested, and capable of supporting organizational resilience through the timely restoration of critical technology systems and Foundation operations following cybersecurity incidents, system failures, or other significant disruptions.
• Monitor the health, performance, and security of the Foundation's technology environment, proactively identifying and addressing infrastructure and security issues while coordinating appropriate response and resolution.
• Evaluate evolving cybersecurity threats, technologies, and industry best practices, recommending and implementing improvements that strengthen the Foundation's security posture and operational resilience.
• Asse…