Thrift Store Assistant Manager

Position Summary

The Salvation Army Grand Rapids Thrift Store offers a shopping experience with great deals on a variety of goods. Revenue from the store directly supports local community programs and services. The Thrift Store Assistant Manager supports daily operations, customer service, inventory flow, and staff coordination. This role maintains a clean, organized store environment, ensures donors and shoppers have a positive experience, and contributes to effective merchandising and sales.

Wage: $17.60 to $19.15 per hour, 40 hours a week

20734 US Highway 169, Grand Rapids, MN 55744

• Store Operations Support (35%):
  Assist with daily store operations, including opening and closing procedures, basic cash handling, and ensuring policies and procedures are followed. Provide support to the Store Manager in supervising staff and volunteers.
• Inventory & Merchandising Assistance (25%):
  Help oversee the sorting, pricing, and display of donated items. Ensure merchandise is rotated regularly and displays are clean and organized.
• Customer Service (15%):
  Provide excellent customer service by answering questions, resolving minor complaints, and helping maintain a welcoming store environment.
• Sales Floor Support (10%):
  Support implementation of promotions and merchandising plans developed by the Store Manager. Help maintain attractive and well-stocked displays to maximize sales.
• Facility Upkeep (10%):
  Assist in maintaining a clean and safe store environment. Report facility or equipment issues to the Store Manager in a timely manner.
• Donor & Community Interaction (5%):
  Greet and thank donors for contributions. Support community engagement efforts led by the Store Manager.

• High School diploma or equivalent required.
• One or more years of retail experience, preferably in a non-profit or thrift store setting.
• Previous experience processing cash.
• Must pass background checks, possess a valid driver’s license, and meet MVR requirements.

• Flexible interpersonal and communication skills.
• Strong attention to detail and excellent organizational skills.
• High level of initiative and self-motivation.
• Ability to problem-solve, multi-task, and prioritize.

• Perform all physical aspects of the position, including being mobile, bending, reaching, and climbing.
• Must be able to lift 40 pounds regularly and occasionally 60 pounds.
• Must be able to communicate clearly with colleagues, customers, and the community.
• On-site role; not eligible for a remote-friendly work environment.

• None.

• Drive locally using an agency or personal vehicle to support the mission of The Salvation Army.

• All employees recognize that The Salvation Army is a church and agree to support its mission as employees.
• This job description is not all-inclusive and is intended to outline essential functions. The supervisor may assign additional duties, responsibilities, and tasks as needed.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

• Medical/Dental/Vision/Hearing
• Disability and Life Insurance
• Flexible Spending Accounts
• 403(b) Retirement Accounts
• Pension Plan
• Generous Time Off