E-Commerce Specialist
Job in
Grand Rapids, Itasca County, Minnesota, 55745, USA
Listed on 2026-10-05
Listing for:
Express Employment Professionals - Cincinnati East
Full Time
position Listed on 2026-10-05
Job specializations:
-
Retail
Ecommerce, Customer Service Rep, Retail Associate/ Customer Service, Retail Sales -
Customer Service/HelpDesk
Ecommerce, Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
E-commerce Specialist
$22.00 - $24.00/hour (BOE) | On-Site
Express Employment Professionals is recruiting for an E-commerce Specialist who is tech-savvy, detail-oriented, and enjoys combining e-commerce responsibilities with customer service.
The E-commerce Specialist will help manage the company’s online sales presence by maintaining product listings, updating digital content, processing online activity, and ensuring customers have a positive shopping experience. This position will also interact directly with customers, providing friendly and knowledgeable assistance to walk-in customers as needed.
Responsibilities- Create, update, and maintain online product listings, including descriptions, pricing, images, specifications, and availability
- Ensure website and online product information remains accurate, organized, and visually appealing
- Add new products and update existing products across e-commerce platforms
- Assist with online orders, product inquiries, and other e-commerce customer needs
- Greet and assist walk-in customers, answer product questions, and help customers find what they need
- Provide professional and friendly customer service both online and in person
- Assist with online promotions, featured products, seasonal updates, and digital merchandising
- Coordinate product photos, descriptions, and other content needed for online listings
- Monitor website content and identify opportunities to improve the online shopping experience
- Review e-commerce performance and product activity to identify trends and opportunities
- Assist with SEO, keywords, and product descriptions to improve online visibility
- Work with other departments to ensure product, pricing, and inventory information is current
- Balance e-commerce projects with day-to-day customer service needs
- Previous experience with e-commerce, online retail, website management, digital marketing, retail sales, or customer service preferred
- Strong computer skills with the ability to learn new software and online platforms
- Excellent attention to detail and organizational skills
- Strong written and verbal communication skills
- Friendly, approachable, and comfortable assisting customers face-to-face
- Ability to explain product information and provide helpful recommendations
- Ability to shift priorities and manage both online responsibilities and walk-in customer needs
Bring your digital skills and customer service experience together in one exciting role!
#3371OS
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