GoMARTI Transit Supervisor

Overview

Expected compensation: 25.00 USD Per Hour

Hire Art is helping our client, The PLUM Catalyst, find goMARTI Transit Supervisors to support the day-to-day operations of the goMARTI project in Grand Rapids, Minnesota. This part-time role combines team leadership and hands-on vehicle operation to help ensure the safe, efficient, and reliable delivery of micro-transit services.

In this role, you’ll lead a team of 6-10 drivers while supporting daily transit operations using hybrid and electric vehicles, including vehicles equipped with wheelchair ramps. As goMARTI is also a research initiative, you’ll contribute to operational documentation, reporting, and data collection efforts that support ongoing program analysis and development.

The ideal candidate is safety-focused, highly organized, customer-oriented, and comfortable leading teams in a dynamic operational environment.

• Lead, support, and provide day-to-day oversight for a team of 6-10 drivers.
• Coordinate driver schedules and assignments to ensure reliable service coverage.
• Foster a strong safety-first culture while promoting excellent customer service standards.
• Conduct regular driver check-ins, coaching, and performance feedback discussions.
• Participate in operational communication channels, including Slack-based incident and operations coordination.
• Operate hybrid and electric vehicles to provide on-demand transit services as needed.
• Safely operate and troubleshoot wheelchair ramp systems on applicable vehicles.
• Provide excellent customer service while assisting riders in a professional and accessible manner.
• Respond to operational challenges, rider concerns, and incidents with sound judgment and professionalism.
• Conduct routine vehicle inspections and report maintenance or safety concerns promptly.
• Monitor driver performance and adherence to operational and safety standards.
• Maintain accurate operational records, incident documentation, and research-related reporting.
• Support ongoing research efforts by identifying trends, documenting observations, and contributing operational insights.
• Perform additional duties as assigned.

• High school diploma or equivalent
• Valid driver’s license and clean driving record
• Experience operating a variety of vehicles, including hybrid and electric models
• Ability to safely operate or quickly learn wheelchair ramp systems
• Strong customer service and interpersonal skills with the ability to work effectively with diverse populations
• Proven leadership, coaching, and conflict resolution skills
• Strong problem-solving abilities and sound decision-making skills under pressure
• Excellent organizational skills and attention to detail
• Ability to work effectively in a research-oriented and operational environment
• Interest in or willingness to learn about autonomous vehicle technology and micro-transit systems
• Commitment to the goMARTI mission of providing safe, reliable, and innovative transportation

This is a part-time, ongoing contract position, managed by Hire Art, and located in Grand Rapids, Minnesota.

Please note:

Employment is contingent upon successful completion of a background check, Motor Vehicle Record (MVR) review, and drug screening (including THC).

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas.