Member Experience Advisor

Join Servus Credit Union – Canada’s Largest Credit Union! We are hiring for a temporary Full‑time Member Experience Advisor to join our Grande Prairie Downtown Branch.

Posting closes:
June 12th, 2026.

Employment Status:
Temporary 12 months.

The Member Experience Advisor role acts as the first line of support as members work toward their financial goals. The advisor provides exceptional member service, completes transactional banking services, offers solutions, and contributes to the branch portfolio and growth objectives.

• Provide exceptional member service that builds trust through responsive service and support.
• Process a variety of cash and non‑cash member service transactions including deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, foreign and domestic exchange calculations, cheque cashing, electronic funds transfers, and account closures.
• Pursue and generate sales referrals by proactively promoting Servus products and services to members and potential members, analyzing their needs, explaining solutions and benefits, and recording all referrals.
• Build trust with members, resolve routine problems with member accounts and refer complex questions to appropriate internal personnel.
• Apply policies and procedures in daily activities to meet safety, legal and privacy requirements.
• Maintain area security, conduct internal security audits and ensure safe cash handling.
• Educate and demonstrate to members how to use other service delivery channels such as digital and self‑serve.
• Support other branch team members, including making outgoing calls, composing routine member correspondence, completing compliance and audit activities, and completing end‑to‑end processes related to ATM and night deposits.
• Assist with opening/closing duties such as balancing branch daily transmittals, reconciling ATM and night deposit contents, and administering branch cash services.
• Act as joint custodian on specified combinations, manage safety deposit boxes, and maintain related records.
• Maintain up‑to‑date knowledge of all credit union products and services to foster business development through service excellence and product knowledge.
• Promote and participate in branch campaigns and initiatives.

• 1 year of experience in a customer service or administration role.
• Sales experience is an asset.
• Grade 12 diploma or equivalent.
• Equivalent combination of education and experience may also be considered.
• Valuable computer skills; ability to quickly learn new programs.
• Good communication skills, both written and verbal.
• Ability to problem‑solve, organize and multi‑task.
• Good customer service orientation.
• Attention to detail.
• Aptitude for numbers, with fast and accurate data entry skills.
• Good financial literacy.
• Good investigative skills for uncovering member needs.

Working for Servus provides outstanding benefits including health and wellness, vacation and retirement savings programs, competitive compensation with performance‑based incentive pay and profit share, training and development opportunities, career advancement potential, flexible work options, meaningful work, and an employee volunteer program.

As a Servus employee you are also a member, allowing you to benefit from profit sharing, board voting, and all financial services offered.

Equal Opportunity At Servus Credit Union, we believe in creating a culture of belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. Accommodations are available during every stage of the hiring process upon request.