Front Desk Guest Service Agent

Position: Front Desk Guest Service Agent Needed
Step into a vital role as a Guest Service Agent with Sandman Hotel Group. Deliver unparalleled hospitality and service, ensuring every guest has a memorable stay.

This position calls for a customer-focused individual willing to thrive in a fast-paced hospitality environment. You will handle various responsibilities, from checking in guests to resolving customer issues. Your strong knowledge of hotel operations and accounting principles will be essential in maintaining smooth front desk processes and enhancing guest experiences.

Key Responsibilities:

• Welcome guests and manage check-in/check-out processes

• Handle guest inquiries and arrange transportation needs

• Process payments and compute bills accurately

• Maintain updates on room status and guest information

• Keep the front desk area clean and organized

Requirements:

• Preferred completion of a two-year apprenticeship in hotel management

• At least 1 year of experience at a hotel front desk

• Excellent interpersonal and customer service skills

• Strong understanding of conflict resolution techniques

• High proficiency in Opera/Opera Cloud software

Utilize your hospitality skills to enhance guest satisfaction at Sandman Hotel Group.