Field Services Technician

Description   You are a Field Services Technician who will play an important role in delivering high-quality installation, maintenance, and repair services for telecommunications systems and infrastructure to a variety of business clients. You will ensure reliable connectivity by working on-site to install and service equipment and cabling, while adhering to safety and quality standards.
Essential Responsibilities     Install, maintain, and repair various voice, data, VoIP, security and Automation communication systems and equipment
Conduct thorough site surveys to assess installation requirements and develop effective plans to ensure successful deployment
Ensure all work orders and related documentation, Field Level Hazard Assessments (FLHA), and

Job Summary Reports (JSRs), are completed accurately and submitted in a timely manner
Maintain compliance with internal processes and regulatory standards
Provides clear and professional communication to customers regarding job progress, estimated arrival times, and any delays
Proactively identify and communicate issues related to overbooking or under utilization to maintain service efficiency and customer satisfaction
Building on your customer service skills, you will ensure work orders are completed
Drive to and from customer locations in a defined geographic area performing installation and repair of services on behalf of our client
Utilize a laptop computer and various software applications
Qualifications     Minimum 1 year of experience in a telecommunications role, or relevant training and experience working with any telecom network company or provider (such as service provider, wiring installation technician, security installation technician, etc.)
Excellent verbal and written communication skills in English as required
Must have and maintain a valid provincial driver’s license, provide a clean driver’s abstract
Successful completion of pre-employment drug & alcohol requirements, criminal background check
Proven ability to work independently with minimal supervision, demonstrating strong organizational and prioritization skills

Experience with rack and stack procedures for new equipment installations is considered an asset
Skills in running and terminating low-voltage cabling, including fiber optic and copper lines is considered an asset
Proficient in patching and uplinking network connections to ensure optimal performance is considered an asset
Strong troubleshooting and testing skills for telecom networks and related infrastructure is considered an asset
Work Conditions     Company vehicle, cell phone and tools provided
Home based dispatching
Travel to various sites is required
This role requires working outdoors in various weather conditions
Must be comfortable working in confined spaces
Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 75 pounds), working at heights, and in all types of weather conditions (rain, snow, heat etc.)
Additional Information   Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.
Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.
Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
Employment Equity   At Ledcor we believe diversity, equity, and inclusion…