Account Specialist

Customer Account Specialist

Be the connector between our customers and operations—where strategy meets service. We're seeking a proactive Customer Account Specialist who thrives on building strong client relationships, solving problems before they start, and owning the post-sale customer experience. You'll be the go-to partner for key growth accounts—ensuring orders run smoothly, expectations are met, and our customer satisfaction stays top-tier.

• Account Management:
  Own the full lifecycle of assigned accounts—monitoring order trends, forecasting demand, managing inventory needs, and processing accurate orders
• Customer Documentation:
  Maintain detailed account profiles and product files to ensure seamless service and up-to-date insights
• Relationship Building:
  Serve as the day-to-day point of contact for customers—strengthening trust, resolving challenges, and becoming an extension of their team
• Operational Excellence:
  Recommend process improvements that drive service excellence, operational efficiency, and on-time delivery
• Strategic
  
  Collaboration:
  
  Partner closely with Manufacturing and Sales to align on timelines, production priorities, and account growth opportunities
• Voice of the Customer:
  Represent customer needs internally and escalate concerns proactively to ensure quick resolution
• Customer Visits:
  Travel as needed to build partnerships and strengthen face-to-face engagement
• Team Support:
  Jump in to support teammates and cross-functional teams when needed—collaboration is key

• Bachelor's degree or equivalent experience (BA in Business, Supply Chain, or related field a plus)
• 3–5 years of experience in customer account management, supply chain, operations, or commercial support
• Proven ability to manage multiple priorities and deadlines with accuracy and grace under pressure
• Strong communicator with excellent interpersonal, written, and verbal skills
• Advanced skills in Excel, CRM platforms, and Google Workspace
• A solution-oriented mindset—you see challenges as opportunities and respond with clarity and confidence

• Strategic role with impact – Own critical accounts and help shape the customer experience
• Cross-functional collaboration – Work closely with Sales, Operations, and Manufacturing
• Professional growth – Gain exposure to commercial strategy, customer success, and operations
• People-first culture – You'll be supported, empowered, and recognized for your contributions

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.