Customer Quality Engineer

Overview

Sika is looking for an experienced Quality Engineer to join its growing team in Grandview for our Automotive and Industry team.

• Ensure injection mold production efficiency through process design and development, and direct production support.
• Serve as customer representative for product issues (quality, deliveries and other customer requests).
• Lead and direct customer issues to closure, gathering appropriate teams and problem solving using tools such as 8
  
  Ds, 5
  
  Ps, DWDP, 5-Whys per customer requirements.
• Maintain daily quality (PPM and other targets) and cost (internal and external costs) data for all customers and at the Grandview plant level.
• Fulfill all new parts submission (PPAP) requirements.
• Provide on-site problem resolution at customer locations.
• Coordinate quarantine and containment actions at customer locations and the Grandview plant.
• Work closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
• Coordinate, lead, facilitate and coach efforts within all Sika Operations to achieve and maintain customer satisfaction.
• Develop, implement, and deploy methods of communication of customer performance.
• Champion continuous improvement efforts to assure continued customer satisfaction.
• Develop, coordinate, and implement projects to improve efficiency and decrease scrap.
• Provide leadership to attain Customer Quality Awards.