Energy Administrative Assistant

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Full Time - full benefit Clerical Grandview, WA, US

• Maintain an in-depth knowledge of Valley Wide’s services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
• Address a high volume of incoming calls. Ensuring customer service quality, efficiency, and accuracy for all call transactions.
• Responsible for utilizing a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
• Responsible for establishing new accounts and maintain the accuracy of customer account data and related information.
• Follow up on new customer installations to ensure complete customer satisfaction.
• Investigate and resolve customer questions and concerns efficiently and compassionately. Resolving all customer complaints in a friendly and tactful manner.
• Assist in managing customer retention activities by ensuring customer needs are being met.
• Maintain sales and inventory records.
• Ensure all customer interactions are consistently and accurately maintained in the system.
• Process daily delivery and service orders, respond to work order issues in a courteous manner.
• Responsible for records on customer sales and field reports.
• Enforce and adhere to the company credit policy.
• Ability to take full responsibility from start to finish.
• Responsibly for maintaining company and customer confidentiality.
• Contributes to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

• High school diploma or GED required.
• Customer service experience preferred.
• Previous experience in bookkeeping and/or related position preferred.
• Must have a current working knowledge of computer programs.
• Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors and general public.
• Must be able to make appropriate decisions and execute them according to policy.
• Must maintain appropriate and expected levels of customer service throughout the store.
• Must have ability to determine order of need and task priority based on level of importance.
• Must have a manager focus in all interactions and exhibit strong critical thinking/ problem solving skills.
• Must exhibit a professional and positive image.

Salary Range: $20.00 - $23.00 per hour. Does not include potential bonuses

Health & Wellness: Multiple medical plan options, dental & vision coverage, life insurance, long-term disability, and optional supplemental plans (critical illness, accident, dependent life)

Retirement: 401(k) with employer match

Paid Time Off: Starting at 2 weeks of PTO and 6 paid Holidays