Energy Administrative Assistant

Description The position of Administrative Assistant is of great significance to Valley Wide Cooperative. A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried on by the cooperative. A person in this position maintains operational performance with the utmost concentration and dedication and must be well versed in the standard operating procedures of the company.

JOB SUMMARY:

These are the basic requirements of the position and must be performed competently.

* Maintain an in-depth knowledge of Valley Wide's services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.

* Address a high volume of incoming calls. Ensuring customer service quality, efficiency, and accuracy for all call transactions.

* Responsible for utilizing a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.

* Responsible for establishing new accounts and maintain the accuracy of customer account data and related information.

* Follow up on new customer installations to ensure complete customer satisfaction.

* Investigate and resolve customer questions and concerns efficiently and compassionately. Resolving all customer complaints in a friendly and tactful manner.

* Assist in managing customer retention activities by ensuring customer needs are being met.

* Maintain sales and inventory records.

* Ensure all customer interactions are consistently and accurately maintained in the system.

* Process daily delivery and service orders, respond to work order issues in a courteous manner.

* Responsible for records on customer sales and field reports.

* Enforce and adhere to the company credit policy.

* Ability to take full responsibility from start to finish.

* Responsibly for maintaining company and customer confidentiality.

* Contributes to team effort by accomplishing related results as needed.

* Perform other duties as assigned.

ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES:

* High school diploma or GED required.

* Customer service experience preferred.

* Previous experience in bookkeeping and/or related position preferred.

* Must have a current working knowledge of computer programs.

* Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors and general public.

* Must be able to make appropriate decisions and execute them according to policy.

* Must maintain appropriate and expected levels of customer service throughout the store.

* Must have ability to determine order of need and task priority based on level of importance.

* Must have a manager focus in all interactions and exhibit strong critical thinking/ problem solving skills.

* Must exhibit a professional and positive image.

Total Rewards Package:

Salary Range: $20.00 - $23.00 per hour. Does not include potential bonuses

Health & Wellness:
Multiple medical plan options, dental & vision coverage, life insurance, long-term disability, and optional supplemental plans (critical illness, accident, dependent life)

Retirement: 401(k) with employer match

Paid Time Off:
Starting at 2 weeks of PTO and 6 paid Holidays

Extra Perks:
Employee Discounts, EAP, Tuition Reimbursement

Salary
20.00 - 23.00 Hour

Listing Type

Jobs

Categories

Clerical/Administrative | Energy

Position Type

Full Time

Salary Min

20.00

Salary Max

23.00

Salary Type

/hr.