Gun Vault Specialist - Full-time

Position Summary

The Gun Vault Specialist is responsible for backroom maintenance of all processes pertaining to firearms. This role has the ability to safely handle firearms and adhere to all company, state, and federal firearms regulations. The position will be responsible for acquiring and disposing firearms and for maintaining a complete, thorough, and accurate firearms inventory in accordance with all company, local, state, and federal firearm regulations and policy.

This position provides counter sales and customer service for firearms along with floor and counter sales of other hunting merchandise. Tasks include greeting and acknowledging all customers promptly and friendly, handling merchandise with care, and providing information, assistance, and direction to customers.

• Physically and systematically receives/acquires incoming firearms and uses ARMS systems by close of business each day. Verifies gun accuracy to/from steel of gun to box, to receiving documents and manifests.
• Disposes firearms shipped/transferred to licensed dealers or stores, and verifies disposition data fed from the Electronic 4473 to ARMS by close of business each day.
• Conducts monthly firearms audit.
• Ensures proper completion of ATF required forms, applicable state forms necessary for background checks, certifying and screening all potential firearm transfers for legality of the sale, complying with waiting periods or other possible state requirements, and preventing possible straw purchases.
• Participates in ongoing training including, but not limited to, firearms and shooting product information, diverse shooting discipline awareness, systems training, compliance related training, and selling skills/techniques.
• Ensures all firearms are acquired and disposed safely using company protocols, proper and error‑free completion of all company forms, properly storing and locating firearms, cleaning and preparing firearms for retail sale, replenishing firearms to the sales floor, properly packaging and shipping firearms in accordance with federal/state laws and company policy, safely checking/clearing firearms received by customers or via shipment, and mounting accessories and optics to firearms.
• Keeps work area clean, neat, and well stocked with supplies.
• Supports a strong commitment to world‑class customer service and ensures a pleasant and productive shopping experience for all customers, providing a legendary experience for every customer, every time by assisting customers in making buying decisions.
• Demonstrates product to customers.
• Organizes and maintains firearms within the retail store for sales at gun counter, fine gun room/gun library, and gun vault.
• Ensures visual standards are met by upkeep and maintenance to include restocking, remerchandising, cleaning fixtures, maintaining cleanliness standards within the department and back room, including proper facing of firearms tags and performing opening and closing duties.
• Sets and maintains all ads related to firearms.
• Remains knowledgeable of advertised sales; maintains pricing and signing.
• Replenishes product on shelves according to merchandising guidelines.
• Assists with seasonal floor merchandise moves.
• Responds to all ATF or state firearm trace requests promptly.
• Assists with training of store outfitters as requested by the GM or Ops Support Reg. Manager.
• Remains a product “expert” through ongoing product knowledge training.
• Follows all company policies and procedures and all other duties as assigned.
• All other duties as assigned.

• Minimum degree required:
  High School diploma or equivalent.
• Experience:
  
  2 to 4 years of experience in retail.
• Age required:
  Must be 21 years of age or older.
• Must be able to legally own and possess firearms under federal and state law.

• Ability to understand, recall, and follow complex compliance regulations and to work with highly confidential information.
• Customer service and sales of firearms and other hunting merchandise.
• 4473 and state paperwork completion.
• GCA.
• ARMS, acquisition, and disposition of firearms.
• Knowledge in firearms and ammunition.
• Knowledge of firearms and ammunition…