Dispatcher Local Home Improvement

Do you live in the South Bend area?

Do you have Answering Service or Dispatcher experience?

Do your clients come first?

If you answered Yes to all 3 questions, then we may just have the spot for you!

Here dyman and HM Remodeling, we’re looking to add a seasoned industry and service professional to our office team. You would be answering customer phone calls, assisting clients with booking jobs, scheduling and routing technicians.

• Live within South Bend Area
• 5+ years construction industry experience
• Problem solving skills
• Ability to multi-task
• Professional communication skills and phone etiquette

• Competitive pay
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best‑in‑class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• And so much more...

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way — a repeatable process that makes it easy to impress the customer every time.

• Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
• Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

• Culture alignment
• Rockstars only
• Bought into the vision
• Meets our expectations, which are…

The pay range for this position is $20 to $24 and is dependent on your experience.

• Holiday and Vacation pay
• 401k investment opportunities

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.