Spa Concierge​/Woodhouse Spa Granger

Spa Concierge Position

Classification:
Full-Time

Shift: Various – Must be available to work weekends and some holidays. Must have the flexibility to work Sundays.

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self‑care. It offers signature massages, facials, body treatments, rituals and more, providing guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, it is the gold standard of neighborhood spas, powered by a commitment to an unparalleled spa experience that focuses on total well‑being.

• Is a steward of the Woodhouse brand and strictly adheres to Woodhouse standards.
• Serves as primary support for the spa’s manager, therapists, and guests to ensure smooth operations.
• Creates a memorable experience by providing a warm welcome, introducing guests to the locker room and amenities, and managing the “small details” like favorite drinks and special occasions.
• Manages guest communications, including answering incoming calls, listening to guest needs to schedule appointments, and providing expert service recommendations.
• Partners with therapists to increase guest retention and retail sales by scheduling follow‑up appointments during checkout.
• Drives sales and awareness by educating guests on specialized products and luxury services.
• Processes transactions, including collecting payments for services and managing daily closing procedures.
• Navigates change management, showing the ability to pivot and maintain professionalism in a fast‑paced environment.
• Maintains a sanitized environment, ensuring the concierge area and guest transition zones are clean, orderly, and inviting.
• Ensures consistent attendance, which is required to perform the essential functions of this position.

• High school diploma or equivalent required.
• Leadership experience in a similar role or front‑office operations.
• Previous customer service and telephone reservations experience.
• Computer proficiency essential; familiarity with Book4
  
  Time software preferred.
• Basic accounting skills for managing daily financial reports and closing duties.

• Professionalism:
  Ability to maintain a calm, professional demeanor while interacting with guests in a luxury spa setting.
• Sales Mindset:
  Comfortable driving company sales goals and initiatives through guest education.
• Language
  
  Skills:
  
  Proficiency in the English language (reading, writing, and verbal) to communicate effectively with guests and team members.
• Collaboration:
  
  Must work well with other team members and managers to provide a unified guest experience.

• Ability to stand and bend over for extended periods of time.
• Ability to lift up to 45 lbs.
• High energy levels to manage guest flow throughout a full‑time shift.