Clinical Informatics Educ; BHS

Summary

Reports to the Director of Informatics. Assists clinicians in navigating and using clinical information tools required in their care. Performs assessment of individual training needs of clinicians and provides computer‑based training for them. Identifies enhancements to the system to enable optimal experience for clinicians and facilitate patient care. Maintains excellent relationships with clinicians and acts in a liaison role. Provides at‑the‑elbow support for end users to address system issues, facilitate optimization requests, and perform ad hoc training.

Assists in the creation of training materials for the use of Beacon systems. Utilizes process improvement techniques. Collaborates with clinical informatics specialists and analysts to meet operational needs. Performs testing of system applications as needed. This role is not remote and will be based in the Granger, Indiana area.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Utilizing in-depth knowledge of information systems and patient care practices; also providing computer-based training to clinicians.
• Participating in the assessment of clinicians' needs in the area of computer-related education, training and equipment including detailed information directly from clinicians regarding their needs.
• Communicating directly with the clinicians and providing them with direct feedback regarding clinical system related issues in order to ensure they receive the highest level of customer service, which will support them in their day‑to‑day activities.
• Collecting data and channeling information related to problems or potential problems within clinical systems to the staff of various departments as appropriate.
• Serving as a resource to the clinicians with regard to the use and workflows within clinical system applications in support of patient care.
• Acting as a technical facilitator when there are upgrades to the clinical systems.
• Identifying enhancements to clinical tools that will enable the Beacon clinical and medical staff to more easily access information and facilitate patient care.

• Assisting with the identification of clinicians' issues and intervening as appropriate to resolve or prevent the escalation of a complaint.
• Obtaining feedback, on an ongoing basis, regarding enhancements to Cerner or other applications that would facilitate patient care.
• Facilitating the timely delivery of training solutions designed to meet the clinical needs.
• Assisting with the development of functional and process improvements that will enable clinicians to provide the highest quality patient care.
• Developing and conducting Train the Trainer programs as assigned for end-users in the use of Beacon's new or existing computer systems that affect clinical practice.

• Responding to requests for information in a timely manner.
• Working collaboratively with the Chief Medical Information Officer and other staff to foster excellent working relationships with end users.
• Increasing clinician satisfaction and loyalty by creating programs and services which meet their specific needs.
• Acting as a liaison with Information Systems (I.S.) on behalf of clinicians to communicate issues and solutions between groups.

• Assisting with the testing and conversion activities of physician workflow software modules.
• Collaborating with Information systems staff, including systems analysts, clinical informatics analysts, and leadership in the development and implementation of new functionality and clinical workflows.
• Using appropriate tools to support requested changes following departmental established guidelines for Change Management and Change Control.
• Complies with information systems policies and…