Manager HR Technology​/Shared Services

Reporting to the Director, HR Technology and Analytics, this role combines leadership accountability for HR Technology, Analytics, and HR Shared Services to deliver an integrated, efficient, and scalable HR service delivery model. The Manager, HR Technology & Shared Services is responsible for leading HR technology, analytics, and shared services operations, ensuring HR systems, data, and service delivery capabilities are aligned with organizational strategy.

This role drives optimization of HR processes through technology, analytics, and centralized services, enabling HR Centers of Excellence and HR leadership to focus on strategic, business‑centric initiatives while ensuring associates receive consistent, high‑quality operational support.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Lead and align HR Technology, Analytics, and Shared Services activities with HR and organizational strategy.
• Provide vision and direction for an integrated HR service delivery model, leveraging technology and tiered shared services to improve efficiency, quality, and cost of service.
• Partner with HR Leadership, HR Operations, HR Centers of Excellence, IS, and business leaders to ensure systems and services support key HR and business processes.

• Oversee implementation, enhancement, and ongoing maintenance of HR technologies and HR Technology platforms.
• Coordinate HR technology projects, upgrades, integrations, security, testing, and vendor relationships in partnership with IS.
• Ensure system stability, data integrity, compliance, and proactive issue resolution.
• Identify and implement opportunities for process automation and technology‑enabled improvements.

• Lead development and delivery of HR analytics, dashboards, reports, and key performance indicators.
• Ensure timely, accurate distribution of operational, compliance, and strategic HR reports.
• Analyze trends and metrics to provide insights and recommendations to HR and organizational leadership.
• Maintain strong data governance, privacy, and compliance practices across HR systems.

• Lead the HR Shared Services team responsible for associate data transactions, onboarding/offboarding, HR administration, self‑service support, and first‑level associate inquiries.
• Establish and manage a tiered shared services model based on service complexity and impact.
• Ensure accurate and timely processing of HR transactions and compliance with regulations and internal policies.
• Serve as escalation point for complex operational issues and coordinate with HR Centers of Excellence as needed.

• Define, track, and report HR Shared Services and HR Technology KPIs.
• Lead continuous improvement initiatives across HR technology, analytics, and shared services.
• Leverage industry best practices and benchmarking to enhance HR service delivery and user experience.
• Drive adoption of HR systems, processes, and shared services through change management and communication.

• Oversee development and delivery of training programs for HR team members and end users.
• Ensure creation and maintenance of HR systems documentation and job aids.
• Promote knowledge sharing and best practices across HR and the organization.

• Lead, coach, and develop HR Technology and Shared Services team members.
• Direct workload prioritization, performance management, and career development.
• Foster a collaborative, accountable, and continuous‑learning team environment.
• Participate in hiring, onboarding, coaching, and performance evaluation of team members.

• Participate in department meetings, committees, and special projects as requested.
• Maintain compliance with organizational policies, regulatory requirements, and education standards.
• Support Beacon’s six‑point Operating System (The Beacon Way):
  Leverage innovation everywhere;
  Cultivate…