Customer Care Specialist

Wag’n Tails is looking for a compassionate, solution-driven Customer Care Specialist to support our growing community of mobile pet professionals. We’ve recently redefined our Customer Care approach to focus on Listening First, Clear Communication, Follow Through
, and delivering a Personal Wag’n Tails Touch
. This role is ideal for someone who understands our mobile grooming units, appreciates our customers’ goals, and genuinely cares about finding solutions that make a difference.

You’ll be the go-to resource for technical support, parts and warranty coordination, and customer success. If you're a proactive problem-solver who thrives in a fast‑paced, team‑first environment, this is your opportunity to grow with a company leading the way in mobile pet grooming and veterinary solutions.

• Provide technical support for vehicle conversion systems including electrical (120
  
  VAC & 12
  
  VDC), plumbing, and appliances.
• Troubleshoot issues with both customers and service centers, adapting communication to technical and non‑technical audiences.
• Process parts and accessories orders, return authorizations, and warranty claims.
• Maintain detailed documentation across all support channels.
• Coordinate with our Service Center to facilitate in‑house service when needed.
• Act as the Voice of the Customer—sharing feedback and opportunities with Sales, Marketing, Engineering, and Manufacturing.
• Build strong relationships with customers by leading with empathy and delivering personalized support.

• 2+ years of experience in technical service, customer service, or field support (RV or vehicle manufacturing experience preferred).
• Certified RV Technician a plus (RVIA/RVTI Level 2 or NRVTA desired).
• Strong technical aptitude and ability to interpret schematics and system layouts.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with customer service software (CRM experience a plus).
• Collaborative mindset and ability to build trust across teams and with customers.
• Comfortable working in a call center environment and occasionally in vehicles for training purposes.

• Understands the unique needs of mobile pet professionals.
• Is passionate about helping customers succeed and solving problems that matter.
• Thrives in a hands‑on, collaborative environment.
• Takes pride in delivering thoughtful, thorough, and personalized support.
• Is energized by continuous learning and improving the customer experience.

• Comprehensive benefits package including FREE medical coverage for employee (employee‑paid family plans also available), dental, vision, and 401(k) with a company match.
• Generous PTO program and paid holidays.
• Employee perks and discounts through provider programs.
• Training and certification through RVTI.
• Join a stable company with 30+ years of leadership in mobile pet service vehicle conversions.

We’re not just a vehicle manufacturer—
we help people launch their dreams
. From pet groomers to veterinarians, our clients rely on us to build mobile units that power their businesses and expand their impact.

At Wag’n Tails, you’ll be part of a passionate, tight‑knit team that values innovation, personal attention, and doing things the right way. If you’re ready to grow your career while supporting a mission that truly makes a difference in people’s lives, we’d love to hear from you.

Job Type: Full‑time

Pay: $24.00 - $26.00 per hour

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On‑the‑job training
• Paid time off
• Vision insurance

Work Location:

In person