Technical Support Coordinator

Responsibilities

• Coordinate and monitor the personal computer (PC) replacement program for Beacon Healthcare System.
• Ensure timely delivery of PCs and related software to end‑user departments.
• Act as the primary point of contact for vendor(s) for the purchase of authorized computer equipment and software programs.
• Generate purchase orders, resolve PO and invoice issues, and record capital purchases to maintain records.
• Negotiate pricing with vendors as necessary and obtain required approvals prior to ordering.
• Install new and replacement PCs and verify that new computer systems are functioning correctly, providing basic training to end users.
• Maintain required documentation according to established departmental policies and procedures.
• Diagnose and resolve PC‑related problems, including inspecting, monitoring, testing, and coordinating corrective actions.
• Provide maintenance for hardware and software, including cleaning computer hardware and related equipment.
• Serve as a technical resource to Technical Support Specialists and other Information System staff.
• Provide excellent customer service at all times, communicating with customers and other staff in a courteous, responsive and helpful manner.
• Maintain records, reports and files as required by departmental policies and procedures.
• Assist in the care and maintenance of department facilities, equipment and supplies.
• Collaborate with other department staff on projects and special duties as directed.
• Attend and participate in department meetings, comply with mandatory education, annual competencies, employee health requirements and maintain required certifications.
• Available to work overtime and additional shifts when required.

The knowledge, skills and abilities needed are normally acquired through the successful completion of a Bachelor’s Degree in Computer Science and two to three years of related work experience. Demonstrated leadership skills are preferred.

• In-depth knowledge of computer operations, including hardware and software.
• Understanding of Beacon Healthcare System operations and how they interact in a computerized environment.
• Advanced knowledge of computer hardware and software.
• Excellent verbal and written communication skills to interact with staff at all levels and provide training.
• Analytical and problem‑solving skills to gather, analyze, and interpret data and resolve daily computer needs in a timely manner.
• Interpersonal skills to build effective working relationships with associates and vendors.
• Leadership, organization and detail orientation skills, ability to work with minimal supervision.

• Works in an office environment; occasionally in small, cramped areas.
• Fast‑paced environment requiring prioritization of workload to meet deadlines.

• Ability to lift, hold and carry objects weighing up to 30 pounds and use common computer hand tools.