Dir IS Technology

The Director of IS Technology at Beacon Health System in Granger, IN, leads the development and maintenance of IT infrastructure. Responsibilities include project management, budget oversight, team recruitment, and ensuring compliance with ITIL best practices. The role involves collaboration with various teams to enhance technology services and communication of project statuses to leadership, all while aligning with the organization’s mission and values.

• Mission:
  We deliver outstanding care, inspire health, and connect with heart.
• Values:
  Trust. Respect. Integrity. Compassion.
• Service Goals:
  Personally connect. Keep everyone informed. Be on their team.

• Lead the development and maintenance of IT infrastructure, including system operations, database administration, help desk, and support services.
• Serve as project manager for infrastructure projects, providing schedules, progress reports, and oversight to align with organizational goals.
• Develop and implement ITIL best practices, providing education and training across the organization.
• Create short‑ and long‑term goals, objectives, and annual budgets, monitoring expenditures for fiscal control.
• Recruit, interview, hire, coach, and evaluate team members; oversee orientation and ongoing training.
• Establish and enforce quality, efficiency, and timeliness standards, policies, and procedures.
• Collaborate with the Director of IS Security and Information Security to ensure a secure infrastructure that meets regulatory guidelines.
• Maintain communications with end‑user departments and vendors, facilitating services that meet their needs.
• Develop comprehensive status reports for senior management and provide technical guidance to department staff.
• Contribute to departmental effectiveness through customer service, contract negotiation, system integration, process improvement, and participation in committees and task forces.

• Bachelor’s degree in Computer Science, Management Information Systems, or a closely related field.
• Five to seven years of progressively responsible management experience in a large healthcare organization (preferably with multiple sites), including three to five years managing system‑wide computer applications.
• Strong knowledge of IT infrastructure, modern data processing theory, network engineering, database management, and information security.
• Advanced knowledge of Microsoft Windows, Microsoft 365, backup technologies, SAN, and related technologies.
• Excellent analytical, problem‑solving, organizational, and project management skills.
• Proficiency in communicating effectively (verbal and written) and in training end users and vendors.
• Customer‑service orientation and ability to work under a 24/7 computer operations environment.

• Drives results, delivering outcomes even under tough circumstances.
• Customer focus, building strong relationships and delivering client‑centric solutions.
• Instills trust through honesty, integrity, and authenticity.
• Collaborates, building partnerships to meet shared objectives.
• Communicates effectively, delivering clear, multi‑mode messages to diverse audiences.

• Attend and participate in department meetings, accountable for shared information.
• Complete mandatory education, competencies, and health requirements on time.
• Maintain licenses, certifications, and registrations in good standing.
• Adhere to regulatory agency requirements, survey processes, and compliance.
• Maintain universal precautions, protective equipment, and ergonomic techniques.
• Be available for overtime and additional shifts as required.

• Office environment with a strong commitment to 24/7 computer operations.
• Potential mental and visual fatigue due to extensive computer use.