Manager, Revenue Cycle Patient Accounts

Reports to the Director of Revenue Cycle. Responsibilities include organizing, planning and managing the daily operational activities of assigned areas, which include insurance billing and follow up, cash posting, and self-pay collections. Ensuring that established policies and procedures are followed. Maintains responsibility for the overall level of dollars and days outstanding in both patient receivables and insurance receivables. This role includes the management of vendor relationships to ensure a high performing partnership.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Scheduling the workload of the staff in accordance with the priority guidelines set by the Director.
• Communicating with the Director regarding any concerns or problems.
• Assigning work and monitoring the staff's workload to ensure the quality and timeliness of work performed.
• Monitoring the quality and quantity of billing to ensure departmental and Hospital standards are met or exceeded.
• Recruiting, screening/interviewing, selecting and evaluating the staff and, when necessary, coaching and disciplining the staff.
• Providing ongoing technical guidance and assistance to the staff (for example, providing training regarding departmental policies/procedures and practices).
• Planning and coordinating ongoing job-related training and education for the staff and providing a comprehensive orientation for new staff.
• Developing short and long-term goals and objectives for assigned areas and implementing departmental policies and procedures that will ensure goals and objectives are met.
• Preparing and conducting Performance Reviews for the staff. Also providing feedback related to job performance and productivity to the staff.
• Providing ongoing support and maintenance of various computer systems (and overseeing the resolution of problems as necessary).
• Verifying payroll-related information.
• Ensuring compliance with the requirements of various regulatory agencies.

• Ensuring the timeliness and accuracy of account follow-up and collection.
• Acting as a liaison with collection agencies and evaluating their performance regarding bad debt accounts.
• Preparing and analyzing reports and recommending strategy changes designed to improve such things as collection procedures.
• Ensuring external collection agents are operating within the values and mission of Beacon Health System.
• Monitoring the performance of external collection agents to ensure the maximum return of investment for Beacon Health System.
• Maintaining good working relationships with all collection agents to ensure all problems are addressed in a timely manner and also ensuring that outstanding customer service is provided.

• Manages and oversees the daily operation of the cash posting team, ensuring accurate and timely posting and reconciliation of all incoming cash payments within the hospital’s revenue operation.
• Analyzes and evaluates key performance indicators related to cash posting timeliness, accuracy, and backlogs, training the cash posting team on how to do the same.
• Overseeing the functions of cash application, bank deposit, daily, weekly and monthly posting reconciliation and deposit files.
• Providing support to the electronic posting of payments.

• Overseeing the processing of hospital charges for services rendered to payers.
• Monitoring the quality and quantity of billing to ensure departmental and Hospital standards are met or exceeded.
• Coordinating follow-up, as needed, to help reduce accounts receivable.
• Facilitating the staff's investigation and response to inquiries and problems to ensure consistent and timely resolution.
• Communicating updates about governmental and non-governmental regulations to the staff in order to ensure compliance.
• Monitoring…