Transfer Center Spec RN

Summary

Reports to the Director. Facilitates transfer of patients by appropriately allocating resources with pre-defined protocols and systems entering via the Transfer Center. This includes internal and external patients transferring within a Beacon Hospital or to/from another facility. Responds appropriately to requests made by transferring physicians, hospitals and peers. Utilizes all critical resources within the organization to expedite patient placement giving high priority to customer service and customer satisfaction.

Ensures paperwork and computer entry is accurate and continuously enhances knowledge regarding processes. Effectively communicates with all departments, physician offices, and outlying facilities to ensure appropriate placement of patients in a timely manner. Participates in personal and professional growth, development and continuous improvement in all critical success factors of people, service, quality, financial and growth.

MISSION, VALUES and SERVICE GOALS

* MISSION:
We deliver outstanding care, inspire health, and connect with heart.

* VALUES:
Trust. Respect. Integrity. Compassion.

* SERVICE GOALS:
Personally connect. Keep everyone informed. Be on their team.

Functions as the Administrative Resource to Staff by:

* Functioning as an information resource to staff regarding policies, procedures and practices.

* Facilitating independent problem solving and decision making when working with staff in complex and/or unusual situations to ensure appropriate transfers for patients.

* Providing direction and assisting with defining solutions that ensure appropriate patient placement and outcomes.

* Providing appropriate information, communication and documentation to the Administrator on call, Managers and other staff, regarding situations and/or outcomes requiring follow-up and/or further intervention.

* Recommending changes and/or enhancements to the appropriate Director/Manager.

* Facilitating patient placement in conjunction with the appropriate departments.

* Monitors and makes decisions in regards to the appropriate placement/transfer of patients.

* When notified, ensuring all nursing care and other activities are properly documented such as: incident reports, infection reports, work injury reports, patient codes, etc.

* Participating actively on committees and in in-services and attending other meetings as requested.

* Supervises Transfer Center staff during shift.

Supervises and Plans All Patient Admissions and Transfers into and within Facility by:

* Demonstrates a working knowledge of all processes specific to bed control activities.

* Places all patients according to approved policy and procedures.

* Utilizes effective assessment skills including review of applicable reports to plan and determine bed assignments and admission disposition for all admissions, including Emergency Room admits, direct admits, and procedural admissions (including add-ons).

* Utilizes effective critical thinking and analytical skills to process transfers from other facilities.

* Works with House/Patient Flow Supervisor to be aware of pending and confirmed discharges on each unit.

* Identifies different level of care (i.e., telemetry, critical care and med surg) bed availability to accommodate admissions and transfers.

* Make level of care (LOC) recommendations for emergency room patient admissions using the Xsolis platform.''

* Serve as a problem solver for barriers impeding patient flow and attempt to mitigate these issues.'

* Maintain a system-wide understanding of capacity and continuous level load.

* Collaborates with admitting physicians and/or their office staff on all direct admissions.

* Coordinates all transfers from other facilities, including coordination with admitting physicians and appropriate level of care.

* Collaborates with Infection Control when necessary regarding placement of patients.

* Knowledge of all procedures and communicates effectively with applicable staff on units for bed assignment.

* Communicates effectively with registration/admitting staff for accurate admissions.

* Receives telephone calls in a courteous and professional manner. Communicates information specific to the placement of patients, beds assignments and other related information.

* Updates the next shift of activities, concerns, and/or potential problems.

* Exercises effective judgment in day to day activities. Prioritizes tasks to meet predetermined deadlines and schedules. Attempts to resolve problems independently and in conjunction with the House/Patient Flow Supervisor.

* Collaborates and supervises transport service workflows to ensure efficient patient flow.

* Performs other duties as required and/or requested based on the needs of the patient, department and organization.

Utilizes Assigned Computer Programs to Perform

Job Duties by:

* Demonstrates proficiency in utilization of relevant technologies including Cerner, Teletracking and Active Staffer.

* Accurately enters all admissions and changes in Teletracking according to approved…