Customer Service Rep; Bittersweet

Customer Service Rep

Customer Service Representatives at Domino's are responsible for handling in‑store and phone orders, preparing food items, operating equipment, stocking ingredients, and ensuring excellent customer service throughout the day and night.

Work part or full time in a store that offers flexible schedules to suit your life. Responsibilities include making, baking, and taking pizzas during busy hours and handling orders via phone and in‑store.

Many team members begin as delivery drivers or customer service reps and progress to management roles, including General Manager and Franchisee.

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals, creating an environment where all team members can reach their highest potential.

• Must be 18 years of age or older
• Must be willing and able to work all stations in store, such as making menu items, assisting customers on the phone and in‑store, and expediting orders from the cut table

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Make correct monetary change
• Verbal, writing, and telephone communication skills to take and process orders
• Enter orders using a computer keyboard or touch screen
• Operate all store equipment
• Stock ingredients from delivery area to storage, work area, and walk‑in cooler
• Prepare products
• Receive and process telephone orders
• Clean equipment and facility approximately daily

• Varying and sometimes adverse weather conditions
• In‑store temperatures ranging from 33°F in cooler to 90°F and above in some work areas
• Sudden changes in temperature in the work area and while outside
• Fumes from artificial and natural scents or odors from food, gases, air fresheners, etc.
• Exposure to cornmeal dust
• Confined spaces, such as a walk‑in cooler
• Hot surfaces, tools, and products from the oven up to 500°F or higher
• Sharp edges and moving mechanical parts

Ability to speak, hear, and understand verbal communication on telephone and in person; near and mid‑range vision used for most in‑store tasks; depth perception necessary for all positions; ability to differentiate between hot and cold surfaces; far vision and night vision needed for delivery personnel.

Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions throughout shifts.

Most tasks are performed from a standing position on ceramic tile, concrete, or linoleum. Walking over short distances and short durations is required, often between store and customer vehicles. Sitting occurs during paperwork or driving to deliveries. Bulk product deliveries up to 50 lb are unloaded weekly; lifting to shelves up to 72″ high is required. Dough trays (≈12 lb), cases of product (≈25 lb), and other items may need to be carried.

Products may need to be pushed or pulled on dollies requiring up to 7.5 lb of force. Occasionally climb stairs or a ladder. Frequent bending, reaching, and eye‑hand coordination are essential. Team members must manipulate pizza peel and cutters, and use tools such as pens, calculators, and scales.