Service Desk Manager: Lead IT Support & SLA Excellence
Job in
Granite City, Madison County, Illinois, 62040, USA
Listed on 2026-08-03
Listing for:
Isuitellc
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, HelpDesk/Support, IT Project Manager
Job Description & How to Apply Below
iSuite L.L.C. is seeking a Service Desk Manager to lead our Information Technology team at the Granite City, IL headquarters. The role focuses on building a high-performing Service Desk, managing SLAs, and coordinating cross-functional IT operations across office locations and remote staff.
The ideal candidate will have 5+ years in IT support with 2+ years in a supervisory Service Desk role, strong leadership, and experience with HaloPSA, ITIL, and KPI design. Comprehensive benefits offered.
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