Sales Associate

Pay:
Varies

FLSA Status:
Hourly Non-Exempt

Reports to:

Store Manager

Provide fast and courteous service to all customers. Additional responsibilities include suggestive selling, stocking, cleaning, and practicing proper safety procedures.

• Know all company procedures.
• Be familiar with store layout and merchandise.
• Practice proper customer relations at all times.
• Know how to operate all equipment in the store.
• Know how to properly stock inventory.
• Know and follow all preventive maintenance procedures.
• Know and follow all State laws for liquor/beer and tobacco.
• Keep everything inside and outside of the store clean.
• Administer sales transactions.
  • Cash transactions
  • Credit card transactions
  • Lotto/lottery transactions
  • Issue money orders
• Be available to assist with shift coverage (most stores 24 hours).
• Handle any other work that can be assigned at supervisor's discretion.

• Serve the customers.
• Front and fill coolers.
• Issue money orders.
• Administer credit card transactions.
• Administer lotto/lottery transactions.
• Clean, front, and stock shelves.
• Clean and wash down parking lots.
• Clean and wash windows.
• Sweep and mop floors.
• Carry out garbage.
• Keep coffee fresh (every 45 minutes).
• Be sure money is secured at all times.
• Keep register at or below $100.00 at all times.
• Document all refunds, void, and no sales by attaching corrected receipt.
• Must be able to complete shift report.
• Know how to check vendors in and out.
• Know how to sign for and receive gasoline deliveries.
• Keep ice merchandiser clean.
• Keep walk‑in cooler, restrooms, and back room clean and neat.
• Price merchandise.
• Rotate stock, pumps, countertops, shelves, etc.
• Ring up all sales.
• Practice plus selling and provide prompt courteous service.
• Always maintain a clean and neat image (see dress code).
• Know and follow state laws for liquor/beer, cigarettes, and adult magazines.
• Control cash shortages.
• Know and follow procedures for manufacturer’s coupons.
• Know company policy and procedures for carrying out shoplifting and robbery preventive measures.
• Allow no one behind checkout counter or into the backroom without proper identification.

Preferred:
High school Diploma; 1 year of experience in customer service/retail field.

• Adaptability — Adapts to changes in the work environment; manages competing demands; accepts criticism and feedback; changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; works with numerous distractions.
• Attendance and Punctuality — schedules time off in advance; begins working on time; keeps absences within guidelines; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Communications — expresses ideas and thoughts verbally; and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Cooperation — establishes and maintains effective relations; exhibits tact and consideration; displays positive outlook and pleasant manner; offers assistance and support to co‑workers; works cooperatively in group situations; works actively to resolve conflicts.
• Job Knowledge — competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Judgment — displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions; ability to work with and maintain confidential information.
• Problem solving — identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem‑solving situations.
• Quality — demonstrates accuracy and thoroughness; displays commitment to excellence; looks for ways to improve and promote…