Sales & Service Representative

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

The Sales & Service Representative is responsible for delivering business‑to‑business customer service through the order process of pipe, valves, and fitting products (PVF). The role includes creating and entering quotes, processing customer orders, resolving customer issues, and maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

$22.90–$26.30 per hour, depending on qualifications, experience, education, certifications, and location.

Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offerings.

• Respond to customer requests for quotes by sourcing products from the Company’s existing inventory or purchasing them externally.
• Build quotes that create value for the customer and profitability for MRC Global.
• Identify and actively pursue sales opportunities to contribute to overall sales growth.
• Engage with customers proactively, utilizing product knowledge to make recommendations and offer add‑on solutions that maximize customer delight and drive sales growth.
• Use MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders, and perform other customer‑need related tasks.
• Adhere to customer contract requirements regarding pricing, freight, delivery schedules, and KPIs.
• Verify the on‑time shipping/delivery status of pending inbound and outbound shipments, communicate status proactively to customers, and adjust product sourcing as needed.
• Respond to customers’ needs and concerns with options using a problem‑solving approach.
• Validate that products specified in customer quote requests are permitted per the customer’s approved manufacturer list (AML) or other specifications.
• Reference customer processing guides and other resources to remain familiar with customer preferences and processes.
• Consult with managers, other departments, and suppliers as necessary to create the best possible customer experience.
• Service next‑level customer needs, including orders involving externally sourced labor, return material authorizations (RMAs), purchase order changes, and orders involving special invoicing needs.
• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

• One or more years of experience in a dedicated customer‑facing role, inside sales, and/or warehouse services.
• Or recent completion of post‑secondary education, such as a technical/trade school, associate degree, or bachelor’s degree, preferably in industrial or sales fields.
• Current, valid driver’s license with an acceptable record at all times.

• Competent in the use of computers and software applications.
• Strong communication skills, able to promote ideas and transfer detailed knowledge to others.
• Ability to present information in one‑on‑one and small group situations.
• Attention to detail and a sense of urgency.

Frequent driving/traveling; interaction with others is frequent. Work is mostly performed at a desk or in front of a computer, with the potential to sit or stand for long periods of time.

Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.